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- Tasks: Lead the digital-first strategy for retail, ensuring operational excellence and system improvements.
- Company: Join Allwyn UK, a leading multi-national lottery operator dedicated to powering change for good causes.
- Benefits: Enjoy a hybrid work model, generous leave, wellness support, and a bonus scheme.
- Why this job: Be part of a transformative journey that enhances community contributions and fosters innovation.
- Qualifications: Experience in digital capabilities, CRM, and problem-solving is essential; passion for continuous improvement is a plus.
- Other info: We prioritise inclusivity and offer support throughout the application process.
The predicted salary is between 43200 - 72000 £ per year.
Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe including: Czech Republic, Austria, Greece, Cyprus & Italy. While the main contribution of The National Lottery to society is through funds to good causes, at Allwyn we prioritize our purpose and values in all we do. Join us as we undertake a large-scale transformation to create a National Lottery that delivers more money to good causes. Further details about us are below, but let’s focus on the role and what we’re looking for. About the role: Reporting to the Head of Retail Strategy & Excellence, this role leads the Retail ‘digital first’ strategy within the 5-year Retail plan. It involves operational excellence and developing functionality through systems like EDGE, Power BI, GEM suite, The Retailer Hub, and The Retailer Training Centre. Ensure operational excellence of digital tools and systems, representing Retail in current and future digital developments such as AI and MER. Support the delivery of Single Retailer View (SRV), collaborating with cross-functional teams and providing SME input to the central and Customer and Retail Care Teams. Act as a bridge between the PMO, technology, and commercial teams, translating and refining their views and progress. Our hybrid working model requires employees to work from the office 3 days per week, scheduled across Monday to Friday. Responsibilities include: Managing BAU and future processes for GEM Suite, Retail Training Centre, and Retailer Hub. Maintaining relationships with C.I, Sponge, and SGi, optimizing output and managing contracts. Developing and managing the annual roadmap and budget for the Retailer Hub and GEM Intelligence, ensuring projects stay on budget and schedule. Overseeing the RTC system improvements, including UX redesigns, aligned with digital-first goals. Desired experience: Proven experience in developing digital capabilities, working with third-party or in-house teams. Ability to act as a conduit between technical and sales teams, representing business requirements for retail excellence. Knowledge of CRM, LMS, CMS, Power BI platforms is advantageous. Focus on continuous improvement and delivering high-quality solutions. Enjoys solving complex problems, challenging norms, and fostering innovation. Success metrics: Gaining leadership support for a comprehensive systems roadmap aligned with digital retail strategies. Increasing retailer engagement through the Retailer Hub and Portal. Successful transition and ongoing enhancement of retail reporting and tools. Complete systems evaluation and stakeholder relationship building to support retail strategy. About us: We develop innovative technologies, establish player protection frameworks, and improve lotteries. Innovation: We constantly seek new ways to excite customers and introduce new products responsibly and accessibly. Giving back: Lottery sales generate around £30m weekly for UK charities, with a goal to double this in our first 10-year license. Sustainability: Our aim is to be net zero by 2030, potentially making us the first global lottery provider to achieve this. Inclusion and accessibility: We strive to make all aspects of The National Lottery inclusive, online and in-store. If you need assistance or adjustments during the application process, contact our talent team at careers@allwyn.co.uk . **Being custodians of the National Lottery license involves extensive background checks** Our inclusive culture: We aim to be one of the UK’s most inclusive organizations, where everyone can bring their best selves and do their best work for good causes. Allwyn is an Equal Opportunity Employer committed to diversity and inclusion. We do not tolerate discrimination, harassment, or victimization. Employment decisions are based on business needs, job requirements, and individual qualifications. We encourage applications regardless of age, disability, sex, gender, sexual orientation, pregnancy, race, religion, or marital status. We are a Disability Confident Leader, proactively ensuring our workplace is accessible and inclusive for disabled candidates, including offering interviews to those who meet essential requirements. Benefits and wellbeing: We offer a range of inclusive benefits and policies to support our colleagues throughout their careers, including: Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave plus 2 Life Days and bank holidays Complimentary Private Medical Insurance Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Nutritional and personal training support Discounted health assessments Financial coaching Our benefits reflect our commitment to wellbeing and inclusivity, creating a rewarding environment where colleagues can thrive. #J-18808-Ljbffr
Senior Retail Systems Manager employer: Allwyn UK
Contact Detail:
Allwyn UK Recruiting Team
careers@allwyn.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Systems Manager
✨Tip Number 1
Familiarise yourself with the specific digital tools mentioned in the job description, such as EDGE, Power BI, and the GEM suite. Understanding how these systems work and their impact on retail operations will give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the retail and technology sectors, especially those who have experience with CRM, LMS, and CMS platforms. Engaging with industry peers can provide insights and potentially valuable connections that may help you stand out.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully tackled complex challenges in previous roles. Be ready to discuss these scenarios in detail, showcasing your ability to foster innovation and continuous improvement.
✨Tip Number 4
Research Allwyn UK’s mission and values thoroughly. Being able to articulate how your personal values align with their commitment to social good and sustainability will resonate well with the hiring team and show your genuine interest in the role.
We think you need these skills to ace Senior Retail Systems Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Retail Systems Manager position. Understand the key responsibilities and desired experience, so you can tailor your application to highlight relevant skills.
Tailor Your CV: Customise your CV to reflect your experience in developing digital capabilities and managing systems like CRM, LMS, and Power BI. Use specific examples that demonstrate your ability to bridge technical and sales teams, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and continuous improvement. Mention how your previous experiences align with Allwyn's mission to enhance the National Lottery and contribute to good causes.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your success in managing projects, optimising processes, and increasing engagement. This will help you stand out as a candidate who can deliver high-quality solutions.
How to prepare for a job interview at Allwyn UK
✨Understand the Digital Landscape
Familiarise yourself with the digital tools and systems mentioned in the job description, such as EDGE, Power BI, and the GEM suite. Being able to discuss how these tools can enhance retail operations will show your preparedness and understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles, particularly those related to digital capabilities or operational excellence. This will demonstrate your ability to think critically and innovate, which is crucial for this position.
✨Highlight Cross-Functional Collaboration
Be ready to discuss your experience working with various teams, such as technology and sales. Emphasising your ability to act as a bridge between different departments will align well with the expectations of the role.
✨Align with Company Values
Research Allwyn UK’s mission and values, especially their focus on sustainability and inclusivity. During the interview, express how your personal values align with theirs, showcasing your commitment to contributing positively to society through your work.
