Guest Experience Manager - Social, High-Energy Venue

Guest Experience Manager – Social, High-Energy Venue
Salary: £38,000 + tronc + bonus (average package approx. £42,000)

We\’re on the lookout for a proactive and energetic Guest Experience Manager to join a vibrant, high-volume venue. This isn’t your typical reception manager role – we\’re looking for someone who thrives in a fast-paced environment, is hands-on with the floor, and genuinely loves creating memorable guest experiences. In this role, you\’ll lead a team of 6 hosts, support operations across the venue, and be a key part of the guest journey – from first impressions to final goodbyes.

Key Responsibilities:

• Lead and develop a team of hosts to deliver a standout welcome and service
• Support the Sales & Events teams in showcasing the venue to potential clients
• Work closely with Floor, Bar, Events, and Security teams to ensure smooth, safe operations
• Actively engage with guests, gather feedback in real time, and resolve issues confidently

We’re Looking For:

• Someone upbeat, positive, and highly guest-focused
• Strong multitasking and communication skills
• At least 2 years’ experience as a Reception Manager, Guest Experience Manager, or similar in a busy hospitality environment
• Experience training and motivating team members
• Excellent written English and confident computer skills (Collins and POS system knowledge a bonus)

If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666

kateb@corecruitment.com