Global Payroll Client Services- Senior Manager

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Global Payroll Client Services – Senior Manager, London

Client: PwC

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

936238bbf383

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

The Role

As a Senior Manager in the Global Payroll team, you will be responsible for managing and optimizing payroll operations across multiple clients and countries. You will lead a team, drive technology transformation, and develop best practices for payroll governance.

As a trusted leader, you will collaborate with internal stakeholders and a diverse portfolio of clients to enhance payroll efficiency and accuracy, while providing guidance to local in-country payroll teams. If you have a passion for operational excellence, process automation, and delivering top-tier payroll services, we would love to hear from you.

What Your Days Will Look Like:

• Lead and oversee global payroll operations, managing a team working with PwC in-country payroll teams to ensure timely and accurate payroll processing for multiple countries and clients.
• Partner with in-country local PwC teams and our technology team in Mauritius to optimize payroll processes and mitigate risks.
• Manage relationships with clients and in-country local PwC teams, ensuring service levels are met and continuously improved.
• Lead payroll transformation initiatives, including automation, system enhancements, and process standardization by collaborating with our technical team based in Mauritius.
• Ensure effective payroll governance, risk management, and internal controls to support audits and compliance.
• Act as a point of escalation for clients and in-country local PwC teams.
• Serve as a subject matter expert, providing insights and recommendations to senior leadership.

This Role Is for You If:

• You have extensive global payroll experience, ideally in a large multinational organization.
• You possess a strong understanding of payroll compliance across multiple jurisdictions.
• You have a proven track record of managing complex payroll operations and leading global clients.
• You are experienced with payroll systems and technology platforms such as Workday, ADP, SAP, or other global payroll solutions.
• You can manage client and in-country payroll provider relationships.
• You have strong analytical and problem-solving skills, with experience in process improvement and automation.
• You can handle confidential data with integrity and discretion.
• You possess excellent project management skills, with experience driving payroll transformation initiatives.

What You’ll Receive From Us:

Our benefits are designed to add value and support your career and personal life, recognizing and rewarding your contributions fairly. We offer flexible working arrangements, private medical cover, 24/7 virtual GP access, volunteering days, and much more.

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