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- Tasks: Join our team as a Service Advisor, enhancing customer experiences and maximising service sales.
- Company: The Solution Automotive Recruitment has been connecting talent with the UK Motor Trade since 1999.
- Benefits: Enjoy a competitive salary, potential bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in a customer-facing role are essential.
- Other info: Flexible working hours with a rota for Saturdays; apply now to kickstart your career!
The predicted salary is between 20000 - 28000 £ per year.
Our client is looking for a proactive and customer focused Service Advisor who can enhance the aftersales department at their busy site in Stockport.
Basic Salary: £25,000 (potentially more dependent on experience) OTE of £35,000
Working Hours: Monday to Friday 8am to 5:30pm and Saturdays on a rota.
The successful candidate should demonstrate exceptional communication skills with the ability to maximise service sales opportunities through the up sell of additional products, services and repair work. Confidently delivering product knowledge and offering support to our valued customers, you will provide a smooth customer journey whilst ensuring all systems and documentation are complete with high accuracy.
Required skills as a Service Advisor:
- Knowledge and understanding of working within a customer facing role.
- Ability to support the rest of your team in busy and challenging periods.
- IT and computer literate and ability to use various company systems.
- Excellent communication skills.
If you think you could be a successful Service Advisor, please apply now, we would love to hear from you.
Service Advisor employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Being able to articulate your thoughts clearly and confidently is crucial for a Service Advisor position.
✨Tip Number 3
Network with current or former employees of the dealership or similar businesses. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and ability to work under pressure. Highlighting these situations can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise any previous work in automotive environments and showcase your communication skills, as these are crucial for the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your ability to upsell products and services, and provide examples of how you've successfully supported customers in the past.
Showcase Your IT Skills: Since the role requires IT literacy, include any relevant software or systems you are familiar with in your application. This could be anything from CRM systems to basic office software, demonstrating your capability to adapt to various company systems.
Highlight Teamwork Experience: The job mentions the need to support your team during busy periods. Include examples in your application that demonstrate your ability to work collaboratively and effectively under pressure, showcasing your proactive approach.
How to prepare for a job interview at Confidential
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your proactive approach and problem-solving skills.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the dealership. Be ready to discuss how you can effectively communicate this knowledge to customers, enhancing their experience and maximising sales opportunities.
✨Highlight Team Support Experience
The role requires supporting your team during busy periods. Think of instances where you've collaborated with colleagues to achieve a common goal, showcasing your teamwork and adaptability under pressure.
✨Prepare for IT and System Questions
Since the role involves using various company systems, brush up on your IT skills. Be prepared to discuss your experience with similar systems and how you can quickly adapt to new technologies.
