Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us to refresh IT equipment across NHS sites, ensuring seamless transitions.
- Company: Be part of a dynamic NHS Trust dedicated to improving healthcare through technology.
- Benefits: Enjoy an NHS pension, professional training, and health support while making a difference.
- Why this job: This role offers hands-on experience in a vital sector, with opportunities for innovation and impact.
- Qualifications: 5+ years in IT support, knowledge of Windows 10, and strong customer service skills required.
- Other info: Full UK driving licence needed; travel to various NHS sites is part of the job.
The predicted salary is between 22500 - 30000 £ per year.
Location: Essex (across NHS sites)
Salary: Band 4 – NHS Agenda for Change (£26,530 Per Annum)
Contract: 24 months (Fixed term)
Type: Full-Time | Permanent
Sector: IT / Digital Services – Healthcare
Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented End User Equipment Refresh Engineer to join their dedicated Digital Services team.
About the Role: As an End User Equipment Refresh Engineer, you’ll be at the heart of a large-scale IT hardware refresh programme. You will replace essential end user equipment such as desktop PCs, laptops, mobile devices, AV equipment and peripherals—ensuring smooth transitions that don’t disrupt clinical or operational services. You’ll work across multiple hospital sites and collaborate closely with 1st, 2nd, and 3rd line support teams. This is a hands-on role ideal for someone with strong communication skills, technical expertise, and a genuine desire to make a difference in healthcare.
Key Responsibilities:
- Deploy and replace a range of IT hardware in line with NHS standards.
- Provide on-site and remote support post-installation to resolve any technical issues.
- Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation.
- Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans.
- Ensure full compliance with ITIL practices, Trust policies, and information security requirements.
What We’re Looking For:
- At least 5 years' experience in an IT service management or desktop support environment.
- Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix).
- Strong customer service, troubleshooting and documentation skills.
- A full UK driving licence, access to a vehicle and willingness to travel to various NHS sites.
Desirable Qualifications:
- MCP/MCSE or equivalent Microsoft certifications.
- ITIL v4 Foundation.
- Prince2 or Agile Foundation.
Benefits Include:
- NHS pension scheme.
- Access to professional training and development.
- Health and wellbeing support.
- Opportunities to contribute to innovative IT projects in healthcare.
End User Equipment Refresh Engineer employer: Brooks & Associates Public Relations
Contact Detail:
Brooks & Associates Public Relations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Equipment Refresh Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Hornbill, SCCM, and SQL. Having hands-on experience or knowledge of these tools will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with recruiters. Since this role involves working closely with clinical staff, demonstrating your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare to discuss your experience with hardware refresh projects. Be ready to share specific examples of how you've successfully managed similar tasks in the past, especially in a healthcare setting.
✨Tip Number 4
Network with professionals in the NHS or healthcare IT sector. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace End User Equipment Refresh Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and desktop support. Emphasise your skills in hardware and software deployment, as well as your customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare IT and your understanding of the role. Mention specific experiences that demonstrate your technical expertise and communication skills.
Highlight Relevant Qualifications: If you have any certifications like MCP/MCSE or ITIL v4 Foundation, be sure to mention them prominently. This will show that you meet the desirable qualifications for the position.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in previous roles. This will illustrate your troubleshooting skills and ability to provide excellent customer service.
How to prepare for a job interview at Brooks & Associates Public Relations
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 deployments, SCCM, and Active Directory. Highlight specific projects where you successfully deployed hardware or resolved technical issues, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves working closely with various stakeholders, it's crucial to showcase your strong customer service skills. Share examples of how you've effectively communicated with users and resolved their issues in a timely manner.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices is essential for this role. Brush up on ITIL principles and be ready to discuss how you've applied them in previous positions, particularly in relation to incident tracking and documentation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot equipment issues or manage multiple installations simultaneously, and be ready to explain your thought process and actions.
