Associate Director, Sales Data & Strategy

Fitch Solutions is currently seeking an Associate Director, Sales Data & Strategy based out of our Toronto or London office. Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive, and you can make a meaningful impact.

About the Team: We are seeking a talented Associate Director, Sales Data & Strategy to join our Fitch Solutions Sales Organization, specifically within the Sales Strategy & Planning team. This pivotal role requires deep expertise in Data governance, CRM systems and Process optimization to enable strategic decision-making and enhance business performance. The ideal candidate will leverage their substantial experience in B2B SaaS environments to lead initiatives that optimize data quality and system functionality.

How You’ll Make an Impact:

• Reporting directly to the Senior Director of Sales Strategy & Planning, the Associate Director will be a key player in driving the efficiency and effectiveness of our sales data and systems.
• You will lead efforts to enhance CRM data integrity, streamline data processes, and help provide actionable insights that support our Commercial organization, including Senior Sales Leadership, Sales Ops, and Finance Operations teams.
• Develop and implement data quality standards, processes, and controls to ensure CRM data integrity and accuracy.
• Conduct regular audits and data cleansing activities to maintain high-quality data.
• Act as the primary point of contact for resolving day-to-day data issues, ensuring prompt identification and resolution of discrepancies.
• Collaborate with Technology, CRM Ops and other relevant teams to troubleshoot and resolve data-related challenges.
• Evaluate and optimize CRM systems and processes to enhance data management and accessibility.
• Implement automation and tools to streamline data entry and reduce manual errors.
• Establish and enforce a data governance framework, including policies and guidelines for data management and usage.
• Train and educate users on best practices and data governance policies to ensure compliance.
• Work closely with senior partners and stakeholders to understand business needs and align data management strategies accordingly.
• Facilitate cross-functional collaboration to ensure that data initiatives support organizational objectives.
• Develop and maintain dashboards and reports that provide insights into data quality and system performance.
• Use analytical tools to identify trends and areas for improvement in data management.
• Lead change management efforts related to data management, ensuring that new systems and processes are effectively communicated and adopted.
• Stay abreast of industry trends and best practices in data management to continually enhance CRM data quality and governance.

You May be a Good Fit if:

• 4-6 years of experience, primarily in a B2B SaaS company, focusing on CRM systems and data management.
• Proven track record in data quality assurance and governance initiatives leading CRM system optimization and data integrity projects.
• Experience in resolving complex data issues and optimizing CRM systems and processes.
• Expertise in CRM platforms, such as Salesforce, with a strong understanding of data structures and system functionality.
• Proficiency in data management tools and software, including data cleansing and auditing applications.
• Knowledge of data governance frameworks and best practices.
• Strong analytical and problem-solving skills, with the ability to interpret large datasets and identify trends.
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively with senior stakeholders and cross-functional teams.
• Ability to articulate data-related concepts and solutions to non-technical audiences.
• Proactive and innovative mindset with a passion for continuous improvement.

What Would Make You Stand Out:

• Experience with PowerBI, SAP, SQL Server, data warehouses, and reporting analytics suites.
• Prior experience in leading data strategy or governance initiatives within a commercial setting.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.