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For Companies At a Glance
- Tasks: Lead digital operations and strategy for a high street retailer, driving growth and customer experience.
- Company: Join a beloved retailer undergoing exciting digital transformation with a focus on inclusivity and employee wellbeing.
- Benefits: Enjoy flexible working, 33 days holiday, private medical care, and exclusive discounts.
- Why this job: Be part of impactful initiatives in a values-driven company that prioritises digital growth and employee satisfaction.
- Qualifications: Experience in large retail with omnichannel expertise; strong analytical and tech skills required.
- Other info: Work hybrid with 2 office days per week and some UK travel.
The predicted salary is between 43200 - 72000 £ per year.
London/Hybrid (2 office days per week, with some UK travel). This well-established and loved high street retailer is going through an exciting period of digital transformation, including building a world-class team. They’re looking for a Head of Digital Operations to drive growth, operational success, and customer experience.
Why should you join? An international business who are performing well online and continue to heavily invest in digital growth and transformation. Work with an exceptional Digital Director, acting as his right hand man to drive digital operations, working collaboratively with multiple business functions and teams. Be part of some very exciting initiatives, projects, and launches. A values-driven business, who foster inclusivity and employee wellbeing. Flexible working culture with 2 office days per week, and some fantastic benefits.
The Role
You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery. Define and lead the digital operations and campaign activation strategy. Oversee planning, execution, and optimisation of web and app campaigns. Ensure seamless execution of digital trade activities (stock, demand forecasting, fulfilment etc). Performance & Reporting. Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success. Lead initiatives to enhance digital capabilities through technology and process optimisation. Build, manage, and develop a high-performing Digital Campaign and Operations team.
You
This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical, and tech-savvy. You’ll need:
- Experience in a large retail business (with a big digital presence) with a more complex org structure.
- Omnichannel experience is a must – website, mobile app, in-store platforms.
- Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations.
- Strong grasp of forecasting, stock management & fulfilment readiness.
- Proven ability to lead and scale high-performing digital and ops teams.
- Skilled in automation, tech integration & continuous process improvement – someone really tech-savvy who loves working with tools and tech.
- Strategic thinker with cross-functional know-how across supply chain, finance & customer experience.
- Data-driven, with experience turning insight into action and measurable results.
- Track record of delivering complex campaigns in fast-paced retail or ecommerce settings.
Benefits
- Bonus at 20%
- Employee discount at 25% and product allowance.
- Pension company contribution up to 5% employee matched through Standard Life.
- 33 Days Holiday per year (Inclusive of bank holidays).
- Private Medical Care single cover.
- Exclusive benefits, free advice and savings from a range of retailers and providers.
- Electric Car Scheme.
Head of Digital Operations | Retail employer: www.cranberrypanda.co.uk - JobBoard
Contact Detail:
www.cranberrypanda.co.uk - JobBoard Recruiting Team
jade@cranberrypanda.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Operations | Retail
✨Tip Number 1
Familiarise yourself with the latest trends in digital operations and retail. Understanding the current landscape will help you speak confidently about how you can contribute to the company's digital transformation during interviews.
✨Tip Number 2
Network with professionals in the retail and digital operations space. Attend industry events or webinars to connect with others who might provide insights or even referrals for the role at StudySmarter.
✨Tip Number 3
Prepare specific examples of your past achievements in digital operations, especially those that demonstrate your ability to lead teams and drive growth. This will showcase your experience effectively during discussions.
✨Tip Number 4
Research the company’s recent digital initiatives and campaigns. Being knowledgeable about their current projects will allow you to engage in meaningful conversations and show your genuine interest in the role.
We think you need these skills to ace Head of Digital Operations | Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital operations, particularly within retail. Emphasise your skills in omnichannel strategies, campaign management, and team leadership to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and how your background makes you a perfect fit for the role. Mention specific achievements that demonstrate your ability to drive operational success and enhance customer experience.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led digital initiatives or managed cross-functional teams. Use metrics to illustrate your impact, such as improvements in customer engagement or operational efficiency.
Highlight Technical Skills: Since the role requires someone tech-savvy, be sure to mention any relevant tools or technologies you have experience with. Discuss your familiarity with automation, data analysis, and process optimisation to show you can contribute to their digital growth.
How to prepare for a job interview at www.cranberrypanda.co.uk - JobBoard
✨Showcase Your Digital Savvy
Make sure to highlight your experience with digital operations, especially in a retail context. Discuss specific tools and technologies you've used, and how they contributed to operational success and customer experience.
✨Demonstrate Cross-Functional Collaboration
Prepare examples of how you've worked with various teams such as Commercial, Finance, and Supply Chain. Emphasise your ability to drive initiatives that require collaboration across different functions.
✨Be Data-Driven
Come equipped with insights from your previous roles where you turned data into actionable strategies. Be ready to discuss how you've used analytics to optimise campaigns and improve customer journeys.
✨Emphasise Leadership Skills
As this is a leadership role, be prepared to talk about your experience in building and managing high-performing teams. Share your approach to developing talent and fostering a positive team culture.
