Key Worker

We have an exciting opportunity for an enthusiastic, positive and innovative individual to join our dedicated team at White Willows, one of our Extra Care Services in Sheffield. We’re looking for somebody who loves working with older people. You will be part of an experienced and enthusiastic team providing Intensive Housing Management related support to our customers whilst promoting independence by maximising the controls customers, over the age of 55 have over their lives.

More about the role:

• Assess customer suitability for a place at the scheme. Once moved in you will provide support to help with managing their property.
• Support our customers to maintain a Healthy and Safe environment in which to live.
• Have a positive, sensitive and constructive approach to working with our customers, colleagues and professionals.
• Show enthusiasm about helping others, be approachable and encouraging with customers.

Who you are:

You will be passionate about customer service and have a real commitment to supporting customers to achieve their aspirations, goals and help them maximise their full potential. The successful candidate would need to:

• Have previous experience of supporting vulnerable people.
• Have knowledge and experience of housing management to support people in managing their tenancy.
• Demonstrate an understanding of the needs of older people and can inspire people to engage and be active within their community.
• Can motivate people to make new friends and build connections.
• Have good problem-solving skills.
• Capability to use a wide range of IT software.
• Great organisational and observational skills.

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Our wider benefits:

• Salary – Starting Salary of £23,582 pro rata.
• Working hours – Part time – 26 hours per week Tuesday, Wednesday, Thursday afternoon and Friday.
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• Pension contribution.
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health.
• Westfield Health (employer paid).
• Counselling.
• Discounted Gym membership.
• Cycle to work scheme.
• Access to a wide range of programmes to train and develop you.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

For the purposes of the Rehabilitation of Offenders Act 1974 this is an excluded job. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

Closing Date: 21/5/25 at midnight. Interview Date: 28/5/25.