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- Tasks: Lead the gym operations, ensuring top-notch customer service and facility management.
- Company: Join a vibrant health club at the iconic Battersea Power Station.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for personal training.
- Why this job: Be part of a supportive team that values professionalism and customer satisfaction.
- Qualifications: Must be Level 3 PT qualified with experience in customer service and gym operations.
- Other info: Ideal for those passionate about fitness and helping others achieve their health goals.
The predicted salary is between 24000 - 36000 £ per year.
As Duty Manager, you will be responsible for delivering the highest levels of customer service to residents, guests, and external contractors at the development. You will be the primary point of contact for all queries within the Club, overseeing the operation of the entire facility under the guidance of the Club & Spa Manager. Service delivery will be at the highest standard.
Key Responsibilities:
- General: Maintain a high standard of appearance and personal hygiene according to Educated Body Grooming protocol. Display professionalism, punctuality, and good manners at all times. Act as the main contact for resident and guest inquiries. Perform duties with a friendly yet professional attitude, following the directives of the Club & Spa Manager.
- Operations: Manage inventory and supplies for club operations. Handle booking requests for treatments, personal training, inductions, fitness activities, and external practitioners. Ensure all administrative procedures are followed for professional operation. Keep the reception area tidy, clean, and stocked. Execute opening and closing procedures and set up protocols. Maintain cleanliness and standards throughout the club via regular walk-throughs. Follow all Educated Body Standards and Procedures. Manage incoming and outgoing packages and business emails efficiently. Report and resolve requests and complaints promptly, ensuring guest satisfaction.
- Customer Service: Ensure smooth resident experiences and uphold high service levels. Handle inquiries, service requests, and bookings efficiently. Provide a warm welcome, including tours and re-orientations for residents. Anticipate and respond to residents' needs courteously. Respond professionally to all club-related questions, including health & fitness advice. Maintain good telephone etiquette. Conduct resident inductions, offer complimentary PT sessions, and create personalized programs. Record and store lost property securely.
- Facility Management and Maintenance: Identify and report hazards, equipment defects, and safety issues. Perform daily and weekly maintenance checks on gym and plant room equipment.
- Training: Attend necessary training courses. Ensure compliance with health, safety, and hygiene legislation.
- Health and Safety: Conduct safety and cleanliness checks regularly. Perform water tests for spa and pool at scheduled intervals. Follow operating procedures (SOP/EAP/PSOP). Participate in emergency responder training and act as a professional rescuer if needed. Ensure safety of residents, guests, and staff. Log and report equipment issues. Perform any other reasonable tasks as assigned by the line manager.
Skills and Experience:
- It is essential you are qualified to Level 3 PT (or about to complete Level 3).
- Strong command of English, both written and verbal, with good knowledge of the hospitality industry.
- Significant experience in a similar role.
- Proven track record of delivering excellent customer service.
- Well-organized with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask efficiently without loss of composure.
- Friendly, organized, and detail-oriented.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Experience in health and safety protocols.
Gym Duty Managers - (Battersea Power Station) employer: Battersea Academy for Skills & Employment (BASE)
Contact Detail:
Battersea Academy for Skills & Employment (BASE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Duty Managers - (Battersea Power Station)
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at Battersea Power Station's gym. Understanding their unique offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the gym to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates during the selection process.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to the responsibilities of a Duty Manager. Be ready to share specific examples of how you've handled difficult situations or improved service delivery in past roles.
✨Tip Number 4
Showcase your knowledge of health and safety protocols relevant to gym operations. Being able to articulate your understanding of these procedures will demonstrate your commitment to maintaining a safe environment for both staff and guests.
We think you need these skills to ace Gym Duty Managers - (Battersea Power Station)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications, especially your Level 3 PT certification. Include relevant experience in customer service and facility management to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific examples of how you've delivered excellent service in previous roles and how you can contribute to the Gym at Battersea Power Station.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and ability to multitask. These are crucial for the Duty Manager role, so provide examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Battersea Academy for Skills & Employment (BASE)
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the face of the gym. Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved complaints or enhanced a customer's experience.
✨Demonstrate Your Knowledge of Health and Safety
Given the importance of health and safety in this role, brush up on relevant protocols and legislation. Be ready to discuss how you've implemented safety measures in past positions and how you would ensure compliance in the gym environment.
✨Prepare for Operational Questions
Expect questions about managing inventory, handling bookings, and maintaining cleanliness. Familiarise yourself with operational procedures and think of examples from your experience that demonstrate your organisational skills and attention to detail.
✨Exude Professionalism and Punctuality
First impressions matter! Arrive on time, dress appropriately, and maintain a professional demeanour throughout the interview. This will reflect your understanding of the standards expected in the role and your commitment to professionalism.
