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- Tasks: Lead after-sales service, manage repairs, and ensure top-notch customer support.
- Company: Join a dynamic company in the plumbing industry with a strong reputation for quality.
- Benefits: Enjoy a competitive salary, bonus potential, and hybrid working options.
- Why this job: Be part of a collaborative team focused on customer satisfaction and service excellence.
- Qualifications: Must have plumbing experience, strong communication skills, and a valid UK work visa.
- Other info: Opportunity for personal growth and development within a supportive environment.
The predicted salary is between 40000 - 60000 £ per year.
Salary £50 - 60K /year + Bonus (Negotiable)
Location London, United Kingdom - Could be hybrid working.
Main responsibilities
- Carrying out repairs and maintenance on their strong products in this industry.
- Providing professional and competent customer service.
- Cooperating with the internal sales department on customer offers (technical aspect).
- Documenting work orders and timely internal reporting.
- Managing external warehouses independently.
- Assessing and qualifying warranty claims.
- Coordinating orders and service personnel efficiently (time, costs, territory).
- Serving as the contact person for claim support requests to ensure quick and effective solutions.
- Organizing the after-sales service network.
- Coordinating technicians to guarantee efficient order processing (territory allocation).
- Collaborating on cross-departmental projects.
- Monitoring workflows and processes for optimization and cost reduction.
- Managing and developing the after-sales service team, including personnel planning, staff appraisals, and interviews.
The company reserves the right to assign other reasonable tasks according to abilities, possibly at different locations, with the same remuneration.
Requirements
- Valid UK work visa with no restrictions and remaining validity of more than 2 years.
- Completed training as a plumber or professional experience with sound knowledge of the plumbing industry.
- Strong customer and service orientation, considering economic efficiency.
- Team management experience is preferred.
- Flexibility and organizational skills.
- Willingness to travel.
- Intercultural competence and strong communication skills.
- Sense of responsibility, ability to work independently and as part of a team.
- Good knowledge of MS Office applications.
- Class B driving license.
Manager of After Sales Service (Plumber background) employer: JAC Recruitment (UK) Ltd.
Contact Detail:
JAC Recruitment (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of After Sales Service (Plumber background)
✨Tip Number 1
Make sure to highlight your plumbing background during any networking opportunities. Connect with professionals in the plumbing and after-sales service sectors on platforms like LinkedIn, as they can provide valuable insights and potentially refer you to openings.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in the plumbing industry. Being knowledgeable about current products and services will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing teams and projects. Think of specific examples where you've successfully coordinated tasks or improved processes, as this will demonstrate your leadership skills and ability to optimise workflows.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate how you've handled challenging situations in the past. This will help you convey your strong customer orientation and problem-solving abilities during interviews.
We think you need these skills to ace Manager of After Sales Service (Plumber background)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing background and any relevant experience in after-sales service. Emphasise your customer service skills and team management experience, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the plumbing industry and your ability to manage a team effectively. Mention specific examples of how you've provided excellent customer service or optimised workflows in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as your knowledge of MS Office, organisational skills, and flexibility. Make sure to connect these skills to the responsibilities listed in the job posting.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this managerial role.
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Showcase Your Plumbing Expertise
Make sure to highlight your plumbing background during the interview. Discuss specific experiences where you successfully handled repairs or maintenance, as this will demonstrate your technical knowledge and ability to manage after-sales service effectively.
✨Emphasise Customer Service Skills
Since the role requires strong customer service orientation, prepare examples of how you've provided excellent service in past positions. Be ready to discuss how you resolved customer issues and ensured satisfaction, as this is crucial for the company's reputation.
✨Demonstrate Team Management Experience
If you have experience managing a team, be sure to talk about it. Share your approach to personnel planning, staff appraisals, and how you motivate your team. This will show that you're capable of leading the after-sales service team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle warranty claims or service requests. Think of scenarios where you had to coordinate with different departments or optimise workflows, and be ready to explain your thought process and outcomes.
