Implementation Consultant

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

The Implementation Consultant plays a key role in providing implementation and consulting expertise to clients during the deployment and integration of software solutions. This role involves working closely with clients to understand their business needs, configuring solutions to meet those needs, and ensuring successful project delivery. The Implementation Consultant collaborates with internal teams and stakeholders to drive customer satisfaction, adoption, and project success.

Responsibilities:

• Engage with clients to gather and analyze business requirements, objectives, and challenges.
• Conduct discovery sessions, workshops, and interviews to understand client processes and workflows.
• Translate client requirements into detailed implementation plans and solution designs.
• Configure software solutions based on client requirements, ensuring alignment with best practices and product capabilities.
• Customize and tailor solutions to meet specific client needs, integrating with existing systems and third-party applications as necessary.
• Test and validate configurations to ensure functionality, usability, and performance meet client expectations.
• Lead or support the implementation and deployment of software solutions, managing project timelines, milestones, and deliverables.
• Collaborate with project managers, technical teams, and stakeholders to execute project plans and ensure smooth project execution.
• Provide guidance and support during go-live activities, system integration, and user acceptance testing (UAT).
• Deliver product training sessions and workshops to client stakeholders, including end-users, administrators, and executives.
• Create and maintain training materials, documentation, and user guides to support client enablement and adoption.
• Facilitate knowledge transfer and provide ongoing support to clients to ensure they maximize the value of the software solution.
• Build and maintain strong relationships with clients, serving as a trusted advisor and advocate for their success.
• Proactively identify opportunities for additional services, upsell, and cross-sell opportunities based on client needs and usage.
• Monitor client satisfaction, gather feedback, and address concerns to ensure a positive customer experience and long-term retention.
• Collaborate effectively with sales, product management, support, and development teams to align on client requirements and project goals.
• Provide feedback to internal teams on product enhancements, features, and functionality based on client interactions and market insights.
• Contribute to knowledge sharing and best practices within the professional services team and across the organization.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (Master’s degree is a plus).
• Proven experience in professional services, consulting, or technical implementation roles, preferably in software or technology.
• Law firm experience would be beneficial.
• Strong technical aptitude and proficiency in software configuration, system integration, and troubleshooting.
• Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels.
• Customer-focused mindset with a passion for delivering exceptional service and achieving client success.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Problem-solving skills and the ability to analyze complex issues and propose effective solutions.
• Willingness to travel occasionally to client sites for onsite engagements (travel requirements may vary).