L\'Oréal Luxe Omni Education Skincare Category Executive

L'Oréal Luxe is seeking an Omni Retail Education Executive for the Skincare Category. You will represent the category to our Retail & Omni Education team, championing category values and trends to inspire and enhance our teams' capabilities, ensuring a world-class consumer experience and compelling category storytelling. Your role involves promoting product knowledge, services, and experiences across the category, fostering a coaching culture that supports team development. You will deliver training and engagement programs in collaboration with the Omni Retail Education Manager and multi-brand training teams for mono-brand, luxe, and retailer BA communities.

Key Responsibilities:

• LUXE CATEGORY EDUCATION
  • Lead the Skincare category education strategy in collaboration with the Lancôme Omni Retail Education Manager, delivering comprehensive omni-channel education programs.
  • Work with the Omni Services Education, Retail Field, Category & BU teams to identify training needs, including conferences.
  • Stay updated on education trends and self-development, particularly in category trends and services, to leverage opportunities and upskill retail teams.
  • Partner with Brand & Multi-brand teams to incorporate category insights into their training and coaching, engaging the community to drive business results.
  • Implement the Skincare education strategy, ensuring it meets team needs across all channels and BA models.
  • Create training modules and content for One Retail and other training initiatives.
  • Support in-store training and coaching for Luxe, Mono, and Retailer BAs.
  • Participate in divisional meetings and localize global education programs for all brand categories.
  • Conduct store visits to deliver brand education and coaching, enhancing category and consumer experiences.
  • Assess training effectiveness and report on its impact on sales and service quality.
• RETAIL & SERVICES
  • Gather feedback from stakeholders and Area Managers to identify education needs.
  • Contribute to services, CRM, and Beauty Tech training and engagement, aligning with retail KPIs.
  • Develop opportunities for category services and events.
• EDUCATION BUDGET & OPERATIONS
  • Deliver education strategies within budget and timelines.
  • Coordinate with the Head of Luxe Training on the multi-brand education calendar and key initiatives.
  • Assist in delivering BA conferences, retail drives, and retailer conferences.
• PEOPLE DEVELOPMENT
  • Foster a coaching and development culture.
  • Support the growth of the Skin Pro teams.
  • Enhance the BA experience and implement global and local initiatives.
  • Ensure adoption and usage of One Retail among BAs.
  • Promote cross-functional collaboration and innovative working methods.

Personal Work Arrangement: Field-based with one day at Head Office every two weeks. One day in Self-Fridges or Harrods biweekly. Field activities include store visits, classroom training, and content creation.

Level: 4

Core KPIs: Retail Performance & KPI achievement, Category performance vs. market, Pulse metrics, BA Turnover & Pulse NPS & CXE scores

Deliverables & Outcomes: Enhanced BA experience and engagement, Implementation of O+O consumer experience strategy, Brand and category experience enhancements

Key Stakeholders: O+O CX & BA Experience teams, Brand Education teams, MDs, PMs, Category Managers, Retail Field Management, Multi-brand Education teams

Required Knowledge & Skills: Education and training techniques, Retail landscape and levers, Stakeholder and project management, Retail and commercial acumen, People management and coaching skills, Strategy development and analytical skills, Empathy