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- Tasks: Join our 2nd Line Technical Support team to provide top-notch customer service and technical support.
- Company: Redcentric is a dynamic tech company based in Harrogate, focused on innovation and customer satisfaction.
- Benefits: Enjoy a flexible continental shift pattern and opportunities for career growth in a supportive environment.
- Why this job: This role offers hands-on experience with cutting-edge technologies and a chance to develop your technical skills.
- Qualifications: A technical mindset and eagerness to learn are essential; no expert knowledge required!
- Other info: Work in a collaborative team within a 24/7 shift environment, perfect for tech enthusiasts.
The predicted salary is between 30000 - 42000 £ per year.
BACKGROUND TO THE ROLE Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career. KEY RESPONSIBILITIES Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Whilst we don’t expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): Broadband technologies – ADSL / FTTC / FTTP / SOGEA LAN Networking – Cisco / Meraki Firewalls – Cisco / Fortinet / Meraki WAN Networking – Cisco / Huawei / OneAccess SD-Wan – Meraki / Fortinet WLAN Networking – Meraki / Aruba Cellular Networking – Digi / Teltonika Routing / BGP / MPLS VoIP SIP Telephony solutions – Broadworks …
Technical Support Analyst - Shift employer: Redcentric Careers
Contact Detail:
Redcentric Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - Shift
✨Tip Number 1
Familiarize yourself with the technologies mentioned in the job description, such as ADSL, Cisco, and VoIP solutions. Having a basic understanding of these will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience you have in technical support or customer service roles. Be ready to discuss specific situations where you successfully resolved technical issues or communicated effectively with customers.
✨Tip Number 3
Demonstrate your willingness to learn by mentioning any relevant courses or certifications you are pursuing or plan to pursue. This shows that you are proactive about your professional development.
✨Tip Number 4
Prepare for questions about working in a shift environment. Think of examples from your past experiences where you successfully managed your time and responsibilities while working unconventional hours.
We think you need these skills to ace Technical Support Analyst - Shift
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Analyst position. Understand the key responsibilities and required skills, especially the technologies mentioned, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or related fields. Mention specific technologies you are familiar with, such as Cisco or Meraki, to demonstrate your technical knowledge.
Show Enthusiasm for Learning: Since the company values individuals who are eager to learn, include examples of how you've pursued professional development in the past. This could be through courses, certifications, or self-study related to technical support.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the role and the company. Address how your skills align with their needs and express your enthusiasm for joining their 2nd Line Technical Support team.
How to prepare for a job interview at Redcentric Careers
✨Show Your Technical Curiosity
Make sure to express your eagerness to learn about the various technologies mentioned in the job description. Highlight any relevant experiences or projects where you had to troubleshoot or learn new technical skills.
✨Demonstrate Team Collaboration
Since this role involves working in a team within a 24 x 7 shift environment, be prepared to discuss how you have successfully collaborated with others in past roles. Share examples of how you contributed to team success and handled challenges together.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you managed faults or provided customer support, and be ready to explain your thought process and the steps you took to resolve issues.
✨Understand the Importance of Customer Communication
Customer communication is key in this role. Be ready to discuss how you would handle customer inquiries and complaints, and emphasize your ability to communicate technical information clearly and effectively to non-technical users.
