Care & Quality Compliance Coordinator

Are you passionate about maintaining high standards in care? Join First City and play a key role in supporting care quality and compliance across our services.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

First City is a respected care provider committed to delivering outstanding care across Swindon and the surrounding areas. We are currently recruiting for a confident, detail-oriented, and supportive Compliance Administrator to join our team.

You MUST have:

A minimum of 1 year\’ hands-on care experience – ideally within a community-based setting.
(Applications without this essential experience will not be considered.)About the Role
This role is ideal for someone with practical care experience who is ready to transition into a compliance-focused position. You\’ll be responsible for supporting frontline staff, ensuring regulatory standards are met, and promoting a culture of continuous improvement.

Location: Swindon
Salary: £26,000 per annum
Hours: 40 hours per week (Monday to Friday, 08:30-17:00)
Some flexibility may be required based on business needs

Key Responsibilities

Monitor and review alerts and care notes using our digital care management system
Audit documentation and ensure compliance with CQC regulations
Identify and address gaps in care delivery
Escalate concerns to appropriate personnel and follow up on actions
Support and guide staff through constructive conversations
Promote best practices and quality assurance across the care team
Conduct community-based shadowing to observe care delivery and align policy with practice
Assist in developing action plans based on audit findingsRequirements

Minimum 1 year hands-on care experience (ideally community-based)
Familiarity with CQC standards, Fundamental Standards, and person-centred care plans
Strong written and verbal communication skills
Ability to confidently and professionally challenge poor practice
Comfortable using computer systems and technology
Friendly, proactive, and reliable with strong attention to detailWhat We Offer

Full training and ongoing professional development
Access to Blue Light Card discount scheme
Local motor maintenance discount
28 days\’ annual leave (including bank holidays)
Free onsite parking
Employee Assistance Programme (Health Assured)
Workplace pension with Nest
Refer-a-friend bonus schemeWhy Join Us?
At First City, you\’ll be part of a team that values quality, collaboration, and continuous improvement. If you\’re ready to grow your career in care and compliance, we\’d love to hear from you