Account Manager - Remote

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Account Manager Role – UK

Your role as an Account Manager is to execute the UK sales strategy within defined markets, focusing on upselling and cross-selling the company’s products and services to existing customers. You will aim to retain and grow the customer base, achieving and exceeding revenue targets.

This is a UK remote role, with regular travel to client sites and the London office.

Key Responsibilities

• Serve as the primary contact, building long-term, value-driven relationships with customers and delivering exceptional experiences.
• Implement strategies to surpass revenue growth, customer retention, and churn targets.
• Identify and convert upsell, cross-sell, and renewal opportunities to meet sales goals.
• Negotiate contracts and close deals to maximize profits.
• Proactively engage with customers via email, phone, online presentations, and in-person meetings to drive revenue, product adoption, and satisfaction.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Ensure timely delivery of solutions and projects aligned with customer needs.
• Communicate progress of initiatives to stakeholders.
• Forecast and report on account metrics like revenue growth, retention, and churn risk.
• Monitor customer usage of products.
• Collaborate with Sales and Marketing teams on strategic plans and KPIs.
• Maintain accurate client records in Salesforce, tracking contracts and renewals.
• Provide feedback to Product teams for customer-centric development.
• Stay updated on industry trends and maintain a professional network.

Skills, Knowledge & Expertise

• Minimum 5+ years in account management, customer success, sales, or customer service in a B2B software environment (SaaS experience beneficial).
• Post-secondary education in business, law, or related fields, or equivalent experience in the legal industry (beneficial).
• Ability to communicate, present, and influence stakeholders at all levels.
• Strong desire and ability to learn product functionalities for effective training and demos.
• Excellent self-motivation and passion for exceeding customer expectations.
• Strong communication, collaboration, and presentation skills.
• Travel requirement up to 20% for client training, meetings, and conferences across the UK.

At Dye & Durham, we aim to be visionaries! We provide training opportunities, competitive salaries, and benefits including healthcare, pension, discounts, wellness programs, and paid days off for personal needs or volunteering.

Do you share our DNA?

• Ask how tomorrow can be better than today.
• Be passionate about solving customer challenges.
• Break boundaries with ideas.
• Value different perspectives and encourage dialogue.
• Take ownership and celebrate achievements together.

Dye & Durham is a global leader in legal technology, providing integrated solutions for legal practice management, data insights, due diligence, and client onboarding, helping law firms grow efficiently.

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