Product Manager - Core Experience

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the rush of winning money. Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it’s a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that’s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we’re on the brink of creating something truly awesome.

Your role: We’re looking for a Product Manager to take ownership of the core player experience. This team will be at the very centre that sets the tone for a user’s overall satisfaction with Midnite as a product and a brand. Areas of responsibility include onboarding, payments in and out, verification, account management and overall customer support experience. Ultimately, your role is to break the status quo and take core journeys that often feel like overhead and transform them to engaging, frictionless and intuitive experiences where users feel in control. We’re in an ultra-competitive industry, and so we believe a world-class core user experience will be core to long-term retention and a loyal customer base.

You will:

• From Discovery to Delivery. End-to-end ownership of the core customer journey.
• Build out a rich self-serve account tooling, giving users full control of their way to play.
• Explore new payment methods and deliver a seamless experience, getting money in and out of your account.
• Deliver a low-friction compliance verification journey that seamlessly integrates into the Midnite experience.
• With CRM, build a state of the art and “market-disruptive” liveops journey.
• Maximise customer satisfaction by evolving our customer support UX.
• Support Growth Marketing in delivering a highly optimised acquisition funnel.
• Regularly interact with our users and develop a deep empathy for them.
• Work directly with engineering and design to deliver a world class product.
• Be a champion of a Product-led environment, putting the users first.
• Find new innovative ways to build a world class, mobile-first, first time user experience.
• Work directly with Head of Product to develop a long term, game changing Product Strategy.
• Regular reporting of Product KPIs to stakeholders and department leads.

The Essentials:

• You embrace the fast pace, always delivering, ever improving, start-up environment in an ultra-competitive industry.
• You’re enthusiastic about taking the challenge of leading one of our most complex and ambitious teams.
• You have a near-obsession with understanding the user.
• You have a ruthless ability in prioritisation.
• You are an excellent communicator, understanding your audience when covering complex areas to a variety of audiences.
• You have a strong ability to improvise when the unexpected inevitably comes at you.
• You live and breathe data; making informed decisions with data and always looking for ways to obtain it.
• You have a relentless desire to learn.

Highly Desirable:

• Worked for a challenger brand / market disruptor.
• Experience in end to end Conversion Rate Optimisation (Awareness to First Bet).
• Experience in Account management.
• Experience with real money products, be it Gaming, Betting, Fintech or others.

Company Benefits:

• Shape our future: Play a key role in our team's success, where your voice matters, and you’ll have a direct impact on shaping Midnite's future.
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun.
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage.
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck.
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments.
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you’re as productive as possible.
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life’s unexpected moments arise.
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost.
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable.
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development.
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair.
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve.

Interview Process:

• Meet with our Head of Product.
• Presentation.
• Meet with other core stakeholders including our founder Nick Wright.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology and Product Management

Industries: Gambling Facilities and Casinos