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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and top-notch service.
- Benefits: Enjoy a competitive salary, generous perks, training opportunities, and career progression.
- Why this job: Be the face of our hotel, creating unforgettable memories for guests in a fun environment.
- Qualifications: High standards, passion for hospitality, and experience in customer service are essential.
- Other info: This role offers a pathway to senior management positions within the company.
The predicted salary is between 30000 - 52500 £ per year.
Rate of Pay / Hours: £37,500 Per Annum plus Generous Company Benefits, Training & Development / 45 Hours per Week
Type of Contract: Permanent
Location: London
Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of? We love Food, Wine, and Cocktails - almost as much as you do!
As Front Office Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams, ensuring all internal audits and checks are completed while exceeding guest expectations from pre-check-in to departure. We create memories that guests will never forget.
This could be your next step into a Senior HOD position within Malmaison – we actively encourage internal development and progression. Onwards and Upwards.
Front Office Manager, Malmaison, employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager, Malmaison,
✨Tip Number 1
Familiarise yourself with Malmaison's unique brand and values. Understanding their approach to hospitality will help you align your interview responses with what they are looking for in a Front Office Manager.
✨Tip Number 2
Showcase your people skills during any interactions. As the face of the hotel, demonstrating your ability to connect with guests and create memorable experiences is crucial for this role.
✨Tip Number 3
Prepare examples of how you've exceeded guest expectations in previous roles. Highlighting specific instances where you've gone above and beyond will illustrate your commitment to high standards.
✨Tip Number 4
Research common challenges faced by Front Office Managers and think about how you would address them. Being able to discuss solutions shows your proactive approach and readiness for the role.
We think you need these skills to ace Front Office Manager, Malmaison,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles where you delivered exceptional customer service or managed a team, as these are key for the Front Office Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Malmaison's brand. Mention specific examples of how you've exceeded guest expectations in the past and how you can contribute to creating memorable experiences.
Highlight Leadership Skills: In your application, focus on your leadership abilities. Discuss your experience in managing teams, conducting audits, and ensuring high standards. This will demonstrate your capability to lead the Reception and Nights teams effectively.
Show Enthusiasm for Development: Express your eagerness for training and development opportunities within Malmaison. Mention any relevant courses or certifications you have completed, and your desire to grow into a Senior HOD position, aligning with their internal progression ethos.
How to prepare for a job interview at Malmaison Belfast
✨Showcase Your People Skills
As a Front Office Manager, your ability to connect with guests is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your interpersonal skills and commitment to exceptional service.
✨Demonstrate Leadership Experience
You'll be managing teams, so it's important to showcase your leadership abilities. Think of specific instances where you've successfully led a team or resolved conflicts, and be ready to discuss your management style.
✨Know the Brand Inside Out
Familiarise yourself with Malmaison's values, culture, and offerings. Being able to articulate why you want to work for them and how you align with their brand will show your genuine interest and enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations, such as difficult guests or operational challenges. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards.
