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- Tasks: Manage collections activities and support the Collections Manager in a dynamic environment.
- Company: Join an award-winning bank known for its diverse financial products and strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Why this job: Be part of a supportive team focused on customer fairness and regulatory compliance.
- Qualifications: Previous experience in arrears or collections and excellent customer service skills required.
- Other info: Opportunity to work with a portfolio of over 6,500 live accounts.
The predicted salary is between 29000 - 35000 £ per year.
London (hybrid) £35,000 to £40,000 plus bonus and benefits.
Our client is an award-winning bank providing a broad range of products to their customers. Well established and based in central London, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department, including:
- Arrears collection
- Debt recovery
- Subhire audit function
- Liaising with the bank’s internal credit team and outside panel of solicitors
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Maintain close liaison with any professional advisers/brokers/valuers/recovery agents
- Support the Collections Manager in all collections activities within company policy guidelines and as directed by the Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to.
Previous arrears or collections experience is essential, as are excellent customer service skills.
In the first instance, please send your CV in confidence.
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarise yourself with the FCA regulations and guidelines relevant to collections. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and customer fairness.
✨Tip Number 2
Network with professionals in the asset finance sector. Attend industry events or join online forums where you can connect with current Collections Officers or managers. This could provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience in collections or customer service. Be ready to discuss how you've effectively managed workflows and resolved customer issues.
✨Tip Number 4
Research the company’s values and recent achievements. Being able to articulate why you want to work for this specific bank and how you align with their mission can set you apart from other candidates.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or arrears management. Use specific examples that demonstrate your ability to manage workflows and achieve key objectives.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the Collections Officer role. Mention your previous experience in debt recovery and how you can contribute to the Asset Finance team.
Highlight Customer Service Skills: Emphasise your excellent customer service skills in both your CV and cover letter. Provide examples of how you've treated customers fairly and adhered to regulations in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Collections Officer.
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Collections Basics
Brush up on your knowledge of collections processes and regulations, especially those related to FCA guidelines. Being able to discuss these topics confidently will show that you understand the role and its responsibilities.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience where you successfully managed customer interactions, particularly in challenging situations. Highlighting your ability to treat customers fairly will resonate well with the interviewers.
✨Showcase Your Organisational Skills
Since the role involves managing a busy workflow, be ready to discuss how you prioritise tasks and manage time effectively. Use specific examples to illustrate your organisational skills and how they have led to successful outcomes.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the Collections Officer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
