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- Tasks: Manage a sheltered housing scheme, supporting elderly residents and ensuring their safety and wellbeing.
- Company: Join Aluminum Window Designs Ltd, a caring organisation dedicated to helping vulnerable communities thrive.
- Benefits: Enjoy a competitive salary, generous benefits, and a part-time schedule for work-life balance.
- Why this job: Make a real difference in people's lives while building meaningful relationships in a supportive environment.
- Qualifications: Experience in customer service, understanding of elderly needs, and good admin skills are essential.
- Other info: This role is perfect for those who genuinely care about helping others and want to create a welcoming community.
The predicted salary is between 25148 - 29119 £ per year.
Join our team at A2Dominion based in Northwood, North West London as a Sheltered Retirement Housing Scheme Manager. We are looking for someone with previous experience in a customer-facing role, good admin skills, and a background in housing, care, or support services. The ideal candidate will be empathetic and understand the needs of the elderly and vulnerable.
SALARY: £25,148 - £29,119 FTE + Generous Benefits
LOCATION: Northwood, North West London (HA6)
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 28 hours per week, Monday to Thursday, 9am - 5pm
JOB OVERVIEW: This isn’t just a tick-box housing job. As a Sheltered Retirement Housing Scheme Manager, you’re at the heart of where the organisation makes the biggest impact in people’s homes and communities. The organisation’s schemes support older and vulnerable residents to live independently with dignity, and you’ll make that happen by keeping the service safe, connected, and genuinely welcoming.
DUTIES:
- Health & Safety and Fire Checks: Stay on top of compliance with tight records and zero chasing.
- Viewings, Sign-ups and Move-ins: Support new residents from day one so they feel clued-up and confident.
- Managing Move-outs: Work with lettings and contractors to minimise voids and maintain standards.
- Resident Support: Use tools like ILPs and risk assessments to tailor the right support, with dignity at the core.
- Safeguarding: Know what to look for and take swift, appropriate action when needed.
- Community Life: Support residents to shape their own social lives and wellbeing activities.
- ASB Handling: Address any issues firmly but fairly, supporting those affected and setting clear expectations.
- DBS Compliance: Keep accurate records for everyone entering the scheme, from contractors to volunteers.
- Partnership Working: Liaise with care providers, GPs, social services, and families to keep it all joined up.
- Money Matters: Help residents access the benefits they’re entitled to and avoid arrears.
- Being the go-to: Be the first port of call for residents, families, and professionals alike.
YOU’LL LOVE THIS JOB IF YOU:
- Genuinely enjoy working with people and building trust.
- Are well organised and self-efficient.
- Can spot when someone needs help and act early.
- Stay cool under pressure and take a pragmatic, professional approach.
- Can have honest conversations while staying kind and clear.
- Care deeply about helping older and vulnerable people live well.
WHAT THE ORGANISATION IS LOOKING FOR:
Must-haves:
- Experience in a customer-facing role.
- Confidence with health and safety basics.
- Understanding of the needs of older or vulnerable people.
- Background in housing, care, or support.
- Solid record-keeping and confidentiality standards.
Nice-to-haves (or willingness to work towards):
- Full UK driving licence.
- Level 3 in Housing or Supported Housing.
- Supervisory/management training.
- Health & Safety qualification.
- Knowledge of welfare benefits like Housing Benefit or UC.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
APPLY TODAY
Scheme Manager / Sheltered Housing / Building & Estate Management employer: Aluminum Window Designs Ltd
Contact Detail:
Aluminum Window Designs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager / Sheltered Housing / Building & Estate Management
✨Tip Number 1
Familiarise yourself with the specific needs of elderly and vulnerable residents. Understanding their challenges and how to support them will not only help you in interviews but also demonstrate your genuine empathy and commitment to the role.
✨Tip Number 2
Network with professionals in the housing and care sectors. Attend local community events or online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Research Aluminium Window Designs Ltd and A2Dominion's values and mission. Tailoring your conversations during interviews to reflect how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and ability to handle challenging situations. Being able to articulate these stories will highlight your suitability for the role.
We think you need these skills to ace Scheme Manager / Sheltered Housing / Building & Estate Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, housing, care, or support services. Emphasise any specific skills that align with the job description, such as empathy and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with older and vulnerable people. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role and how you can contribute to the community.
Highlight Relevant Qualifications: If you have any qualifications related to health and safety, housing, or social care, make sure to mention them. Even if you don't have all the 'nice-to-haves', showing a willingness to learn and grow in these areas can be beneficial.
Showcase Your Soft Skills: In your application, emphasise soft skills such as communication, problem-solving, and the ability to build trust. These are crucial for a role that involves working closely with residents and their families.
How to prepare for a job interview at Aluminum Window Designs Ltd
✨Show Your Empathy
As a Scheme Manager, understanding the needs of the elderly and vulnerable is crucial. Be prepared to share examples from your past experiences where you demonstrated empathy and support for individuals in similar situations.
✨Highlight Your Customer Service Skills
This role requires strong customer-facing skills. Discuss specific instances where you successfully managed resident interactions or resolved conflicts, showcasing your ability to build trust and rapport.
✨Demonstrate Organisational Skills
With responsibilities like health and safety checks and record-keeping, it's essential to show that you're organised. Prepare to talk about how you manage your time and keep track of important tasks in your previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of scenarios related to safeguarding or community life and how you would handle them effectively while maintaining dignity and respect.
