Project Manager - CRM

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About Iglu

Why You\’ll Love Working Here

At Iglu.com, we\’re more than just a travel company — we’re the UK’s leading online cruise retailer, and we’re redefining what it means to book a cruise in the digital age.

Working At Iglu Means

• Flat structure, real impact – Your ideas matter. Everyone contributes, and you’ll see the results of your work fast.
• Cruise perks & travel love – We’re in the business of adventure, and you’ll feel it.
• Smart, supportive people – Join a talented, close-knit team that genuinely enjoys solving hard problems together.
• Room to grow – We’re on a transformation journey, and there’s huge opportunity to shape the future with us.
• Training and development – Paid for training, conferences and certification e.g. AWS Certs.

We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun.

What you will be doing and why it matters

We’re embarking on a major enterprise initiative to integrate Salesforce Marketing Cloud, Sales Cloud, and Data Cloud into our business operations — creating a single, unified platform for customer engagement, data insight, and commercial enablement.

This is a large and complex program for Iglu, delivered in close partnership with an external delivery partner and involving deep coordination with multiple internal functions. It’s a transformational change , and we need a Project Manager who can lead with confidence, clarity, and control.

This isn’t just another CRM upgrade — it’s a core transformation initiative that will shape how Iglu engages with its customers and operates its commercial engine. You’ll be at the centre of a change that touches nearly every team in the business.

Who will I be working with?

• Directly with our Salesforce delivery partner and their consultants
• Internal teams spanning engineering, data, sales, marketing, and operations
• Report to the Director of Engineering with close alignment to executive sponsors
• Liaise with architecture and product teams for technical and business context

What You’ll Be Doing

• Own end-to-end delivery of the Salesforce integration program
• Manage the relationship with 3rd-party vendors, integrators, and Salesforce consultants
• Coordinate across internal teams (IT, marketing, sales, ops) to align milestones and business needs
• Track and manage delivery plans, RAID logs, dependencies, and change requests
• Run governance: stand-ups, steering meetings, status updates
• Ensure alignment between Salesforce technical delivery and broader business outcomes

What we are looking for

• Strong experience delivering large enterprise software programs
• Proven track record of managing third-party vendors and system integrators
• Hands-on familiarity with Salesforce projects, or similar CRM/MarTech platform integrations
• Excellent communication and stakeholder management at multiple levels
• Highly organised, delivery-focused, and calm under pressure

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Travel Arrangements

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