Business Improvement and Compliance Officer

This role will support the Head of Business Improvement Unit (BIU) and the Project Management Office in coordinating a wide range of tasks across the business. You will provide high-quality administrative and governance support, handle complex data sets, and work closely with senior and executive stakeholders to ensure the smooth operation of key processes.

Main Responsibilities

• Provide exceptional administrative support, including managing correspondence, schedules, and documentation with precision and discretion.
• Coordinate meetings, preparing agendas, taking detailed minutes, and tracking follow-up actions.
• Handle complex data sets from multiple sources, analysing and presenting insights through written reports and visual illustrations.
• Improve administrative processes to enhance efficiency and streamline operations.
• Support preparation of reports, presentations, and documentation for senior and executive-level colleagues.
• Coordinate and analyse departmental Key Performance Indicator (KPI) data for accurate and timely reporting.
• Maintain and update the organisation’s strategic risk register in collaboration with Department Heads.
• Support the creation, review, and monitoring of departmental Operational Plans.
• Co-ordinate the organisation’s internal audit activity.
• Assist in governance-related reporting cycles and compliance activities to align with organisational objectives.
• Liaise effectively with internal and external stakeholders, including the executive team, board members, and external partners.
• Build and maintain strong, professional relationships across all levels, demonstrating tact and diplomacy.
• Impart knowledge on organisational policies, student/course requirements, and administrative processes, training staff where necessary.

Requirements

• Strong administrative background within Higher or Further Education or a corporate environment.
• Advanced IT skills, including Microsoft Office Suite (Outlook, Word, Excel) and the ability to adapt to new systems (e.g., SharePoint, Teams).
• Excellent written and verbal communication skills, with strong attention to detail and a command of professional English.
• Proven ability to manage multiple tasks, meet tight deadlines, and prioritise effectively.
• Highly developed interpersonal skills, including active listening and building positive relationships.
• A proactive and solution-oriented mindset, capable of working independently and with minimal supervision.
• Demonstrable experience handling sensitive information with confidentiality and professionalism.

DESIRABLE SKILLS and EXPERIENCE:

• Knowledge of governance structures, committee processes, in the Higher Education sector.
• Experience using complex databases or Customer Relationship Management (CRM) systems.
• Familiarity with governance tools, reporting systems, or risk management software.

Other Information

• Standard benefits of employment at GBS include: 25 days annual leave, plus 8 public holidays, 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme with NEST.
• Tuition reimbursement for career development courses.
• Cycle to Work scheme.
• Access to GBS “Life” - discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.
• Specsavers eye care vouchers.
• Access to a TOTUM discount card and eligibility for a Costco membership.

The successful candidate will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, the GBS’s Social, Economic and Environmental responsibilities, and minimise environmental impact in the performance of the role. They should actively contribute to the delivery of GBS’s Environmental Policy and their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs and cultures here at GBS — people are the heart of everything we do and our aspirations for the society we want to see in the future.