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- Tasks: Support customers and manage requests to build trust in our services.
- Company: Global Relay is a leader in cloud archiving and compliance solutions for regulated firms.
- Benefits: Enjoy flexible work arrangements, mentoring, and a culture that values creativity and hard work.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: University degree or equivalent experience; strong communication and organisational skills required.
- Other info: Experience with Salesforce is a plus; we promote a collaborative, barrier-free workplace.
The predicted salary is between 28800 - 43200 £ per year.
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Although we offer competitive compensation, benefits, and other perks, Global Relay is more than just a technology company. We are a career-building organization that fosters big ideas, new challenges, and groundbreaking innovation. Here, you can make a significant impact and be recognized for it. We value diversity, inclusion, and the contributions of all employees. We recruit candidates from various backgrounds and promote a collaborative, barrier-free work environment. We encourage you to apply if your qualifications and experience align with our openings.
The Customer Trust team provides sales and customer support to build confidence in Global Relay services, focusing on product functionality, security, privacy, and compliance. Responsibilities include proposal management, customer due diligence, security assessments, and handling daily inquiries on trust-related topics.
As a Customer Trust Coordinator, you will triage, track, organize, and report on customer requests and team projects. You will also work with the Team Lead to develop and maintain team policies, procedures, and documentation.
Your responsibilities:
- Triage and track customer and internal requests
- Ensure timely and efficient handling of requests and projects
- Implement processes to ensure team output is complete, accurate, and timely
- Work with the Team Lead to develop performance metrics and reporting
- Maintain the team wiki and how-to guides
- Assist customers with due diligence reviews via email and phone
- Support proposal writers with RFP reviews, coordinating tasks, tracking deadlines, and ensuring compliance
- Assist with technical and legal research
- Review and improve team processes, tools, and documentation
- Contribute to effective communication within the team and across the company
- Support security, legal, sales, and marketing activities as needed
About you:
- University degree or equivalent experience
- Motivated, meticulous, efficient, and organized
- Strong attention to detail and accuracy
- Excellent writing, interpersonal, and communication skills
- Discretion and good judgment
- Comfortable in a fast-paced environment with tight deadlines
- Independent worker capable of managing multiple projects
- Quick learner with the ability to understand unfamiliar concepts
- Experience with Salesforce is an asset
What you can expect:
At Global Relay, there is no ceiling to what you can achieve. We provide mentoring, coaching, and support to help you reach your career goals. Our culture encourages creativity and rewards perseverance and hard work. You will work alongside talented individuals from diverse backgrounds.
We are committed to diversity, equity, and inclusion, offering reasonable adjustments and accommodations. We support flexible work arrangements, including hybrid models that balance office collaboration with remote focus time.
Learn more about us at www.globalrelay.com.
Customer Trust Coordinator employer: Global Relay
Contact Detail:
Global Relay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Trust Coordinator
✨Tip Number 1
Familiarise yourself with Global Relay's services and the specific compliance regulations they adhere to. Understanding their product functionality and security measures will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple projects or requests in previous roles. This will demonstrate your ability to triage and track customer inquiries effectively.
✨Tip Number 3
Showcase your communication skills by being prepared to discuss how you've handled customer interactions in the past. Be ready to provide examples of how you maintained discretion and good judgement in sensitive situations.
✨Tip Number 4
If you have experience with Salesforce, make sure to mention it! If not, consider familiarising yourself with the platform, as it could give you an edge in understanding the tools used by the Customer Trust team.
We think you need these skills to ace Customer Trust Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Trust Coordinator. Familiarise yourself with the key tasks such as triaging customer requests and supporting proposal writers. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have that relates to customer support, project management, or compliance. Mention specific tools like Salesforce if you have experience with them, as this could set you apart from other candidates.
Showcase Your Skills: Make sure to showcase your writing, communication, and organisational skills in your application. Provide examples of how you've successfully managed multiple projects or communicated effectively in previous roles.
Tailor Your Application: Customise your CV and cover letter for Global Relay by incorporating keywords from the job description. This shows that you’ve done your homework and are genuinely interested in the position, which can make a positive impression on the hiring team.
How to prepare for a job interview at Global Relay
✨Understand the Company Culture
Before your interview, take some time to research Global Relay's values and culture. They emphasise diversity, inclusion, and collaboration, so be prepared to discuss how your background and experiences align with these principles.
✨Showcase Your Organisational Skills
As a Customer Trust Coordinator, you'll need to manage multiple requests and projects. Be ready to provide examples of how you've successfully organised tasks in the past, demonstrating your attention to detail and efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement. Think of scenarios where you had to handle customer inquiries or manage tight deadlines, and be ready to explain your thought process and outcomes.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce or similar tools, make sure to mention it during the interview. If not, consider brushing up on basic functionalities, as this knowledge could give you an edge in the conversation.
