Customer Trust Coordinator

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Although we offer competitive compensation, benefits, and other perks, Global Relay is more than just a technology company. We are a career-building organization that fosters big ideas, new challenges, and groundbreaking innovation. Here, you can make a significant impact and be recognized for it.

We value diversity, inclusion, and the contributions of all employees. We recruit candidates from various backgrounds and promote a collaborative, barrier-free work environment.

We encourage you to apply if your qualifications and experience align with our openings.

Your job:
The Customer Trust team provides sales and customer support to build confidence in Global Relay services, focusing on product functionality, security, privacy, and compliance. Responsibilities include proposal management, customer due diligence, security assessments, and handling daily inquiries on trust-related topics.

As a Customer Trust Coordinator, you will triage, track, organize, and report on customer requests and team projects. You will also work with the Team Lead to develop and maintain team policies, procedures, and documentation.

Your responsibilities:

• Triage and track customer and internal requests
• Ensure timely and efficient handling of requests and projects
• Implement processes to ensure team output is complete, accurate, and timely
• Work with the Team Lead to develop performance metrics and reporting
• Maintain the team wiki and how-to guides
• Assist customers with due diligence reviews via email and phone
• Support proposal writers with RFP reviews, coordinating tasks, tracking deadlines, and ensuring compliance
• Assist with technical and legal research
• Review and improve team processes, tools, and documentation
• Contribute to effective communication within the team and across the company
• Support security, legal, sales, and marketing activities as needed

About you:

• University degree or equivalent experience
• Motivated, meticulous, efficient, and organized
• Strong attention to detail and accuracy
• Excellent writing, interpersonal, and communication skills
• Discretion and good judgment
• Comfortable in a fast-paced environment with tight deadlines
• Independent worker capable of managing multiple projects
• Quick learner with the ability to understand unfamiliar concepts
• Experience with Salesforce is an asset

What you can expect:
At Global Relay, there is no ceiling to what you can achieve. We provide mentoring, coaching, and support to help you reach your career goals. Our culture encourages creativity and rewards perseverance and hard work. You will work alongside talented individuals from diverse backgrounds.

We are committed to diversity, equity, and inclusion, offering reasonable adjustments and accommodations. We support flexible work arrangements, including hybrid models that balance office collaboration with remote focus time.

Learn more about us at . #J-18808-Ljbffr