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- Tasks: Lead a team to deliver exceptional customer service and manage local sales operations.
- Company: Join apetito UK, the largest ready-meal supplier, dedicated to quality and sustainability.
- Benefits: Enjoy a competitive salary, 33 days holiday, bonuses, pension, and employee discounts.
- Why this job: Make a meaningful impact in your community while developing your leadership skills.
- Qualifications: Experience in customer relations, team leadership, and a valid UK driving licence required.
- Other info: We're committed to inclusivity and aim for Net Zero by 2040.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an exceptional Retail Sales and Operations Manager to lead our team in Redhill. The ideal candidate will be a proactive self-starter with a positive attitude, passionate about delivering excellent customer service aligned with WFF’s ‘good fashioned service’ ethic, and eager to make a meaningful difference in our customers' lives.
Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, delivering over 330 varieties of frozen meals across the UK, primarily serving the elderly, their families, and healthcare professionals. We are committed to making a positive impact through innovation, quality, and sustainability, while maintaining high ethical standards and supporting British food and farming practices.
The Retail Sales and Operations Manager will take ownership of their territory, viewing it as their own business, and will aim to achieve outstanding results by leveraging national support and fostering local relationships within the community. The role focuses on four key responsibilities, depicted within the Wiltshire Farm Foods triangle of success:
- Happy Teams - Good Old-Fashioned Service
- Lead by example, supporting and enabling your team to deliver exceptional customer service
- Develop team members’ knowledge and passion for our food
- Foster a respectful and supportive team environment
- Prioritize health and safety above all else
- Costs of Local Distribution (COLD)
- Manage costs related to labour, vehicles, depot, and local marketing
- Review performance monthly with the Regional Manager
- Ensure actions are taken to keep the depot on target
- Growing Sales
- Manage customer relationships locally, supporting national campaigns
- Ensure CRM activities are executed
- Implement local initiatives to meet sales targets
- Community Engagement
- Engage with local community organizations, hospitals, and healthcare professionals
Essential experience includes building strong customer relationships, delivering sales and profit targets, leading and developing teams, and interpreting data for success. Desirable skills include retail or hospitality experience, health & safety compliance, and change management experience. Candidates must hold a UK manual driving licence for at least 2 years, with offers subject to driving assessments and DBS checks.
Benefits include a competitive salary (Living Wage), 33 days holiday, bonus scheme, pension, life assurance, Christmas vouchers, and employee discounts. We are committed to an inclusive workplace and sustainability, aiming for Net Zero by 2040, and supporting British food and farming.
Retail Sales & Operations Manager employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales & Operations Manager
✨Tip Number 1
Familiarise yourself with the ethos of Wiltshire Farm Foods and their commitment to customer service. Understanding their 'good fashioned service' approach will help you align your values with theirs during any discussions or interviews.
✨Tip Number 2
Network within the local community and engage with organisations that work with the elderly or healthcare professionals. Building these connections can provide valuable insights and demonstrate your commitment to community engagement, which is a key aspect of the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and achieving sales targets. Be ready to share specific examples of how you've led teams to success and fostered a positive working environment, as this will be crucial for the Retail Sales & Operations Manager position.
✨Tip Number 4
Research the latest trends in retail and food service, particularly those affecting the elderly demographic. Being knowledgeable about industry trends will not only impress during interviews but also show your proactive approach to driving sales and improving customer relationships.
We think you need these skills to ace Retail Sales & Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential experience required for the Retail Sales & Operations Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or hospitality, team leadership, and customer relationship management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales and profit targets.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your commitment to community engagement. Mention specific examples of how you've successfully led teams or managed costs in previous roles, and explain why you want to work for apetito UK.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Retail Sales & Operations Manager role.
How to prepare for a job interview at apetito UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns with the company's commitment to 'good fashioned service'.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Highlight specific instances where you supported team members and fostered a positive work environment, as this is crucial for the Retail Sales & Operations Manager role.
✨Know the Business Inside Out
Familiarise yourself with Wiltshire Farm Foods and its mission. Understand their products, target audience, and community engagement efforts. This knowledge will show your genuine interest in the company and help you connect your experience to their goals.
✨Prepare for Data-Driven Discussions
Be ready to talk about how you've used data to drive sales and improve operations in previous roles. Discuss any relevant metrics or KPIs you've managed, as the role requires interpreting data for success and achieving sales targets.
