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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and enhance client experiences daily.
- Company: Join LanguageLine Solutions, a leader in interpreting and translation services for over 40 years.
- Benefits: Enjoy flexible work options, including remote opportunities and a supportive corporate culture.
- Why this job: Make a real impact in people's lives while growing your career in a dynamic industry.
- Qualifications: Experience in account management and strong communication skills are essential; CRM knowledge preferred.
- Other info: This is a full-time, mid-senior level role with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Account Manager role at LanguageLine Solutions UK . Get AI-powered advice on this job and access more exclusive features. Exciting career opportunities in the language access industry await at LanguageLine Solutions. Whether working in the corporate office, satellite offices, at our Interpreting Call Centers, or from home, you can make a difference in someone’s life every second of every day. Job Description LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group, with global headquarters in California and European headquarters in London. Over 40 years, we have provided industry-leading interpreting and translation services. Main Job Purpose As a Client Account Manager, you will develop strong relationships with clients and stakeholders to meet their needs, enhance the client experience, retain their business, and grow existing accounts. Responsibilities Manage a portfolio of existing client accounts. Proactively and reactively communicate with clients, address concerns, and resolve conflicts. Meet clients regularly via face-to-face or video calls to understand their business needs and expectations. Build trusted advisor relationships with key accounts and internal stakeholders. Conduct account reviews to manage expectations, improve service standards, and liaise with operational teams on performance issues. Identify growth opportunities through account penetration and awareness expansion. Explore cross-selling and additional service opportunities within existing accounts. Support bid management in re-tender processes. Maintain client records and activities in CRM (Salesforce). Promote our competitive advantages and new products. Act as a LanguageLine Solutions ambassador. Ensure compliance with GDPR and report data security incidents. Perform other duties as appropriate. Person Specification Essential Proven experience as an Account Manager or similar role. Excellent communication, presentation, and stakeholder management skills. Experience with CRM software (preferably Salesforce) and MS Office. Ability to manage multiple projects with attention to detail. Ability to perform under pressure. Desirable Degree or postgraduate qualifications in sales or marketing. This role is subject to a basic DBS Disclosure. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industry: Translation and Localization #J-18808-Ljbffr
Client Account Manager employer: LanguageLine Solutions UK
Contact Detail:
LanguageLine Solutions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with the language access industry and LanguageLine Solutions specifically. Understanding their services and how they differentiate themselves in the market will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of LanguageLine Solutions on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Client Account Manager role.
✨Tip Number 3
Prepare to discuss your experience with CRM software, particularly Salesforce. Be ready to share specific examples of how you've used it to manage client relationships and drive account growth.
✨Tip Number 4
Demonstrate your communication and stakeholder management skills through mock interviews or practice sessions. Being able to articulate your approach to building relationships will be crucial in this role.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Account Manager or in similar roles. Focus on your communication, presentation, and stakeholder management skills, as these are essential for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the language access industry and your ability to build strong client relationships. Mention specific examples of how you've successfully managed accounts and resolved conflicts in the past.
Highlight CRM Experience: Since experience with CRM software, particularly Salesforce, is important for this role, be sure to mention any relevant experience you have with CRM systems. Provide examples of how you've used them to manage client accounts effectively.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to address client concerns and resolve conflicts. Use specific examples to demonstrate how you've successfully navigated challenges in previous roles.
How to prepare for a job interview at LanguageLine Solutions UK
✨Know Your Clients
Before the interview, research LanguageLine Solutions and their client base. Understand their services and how they cater to different industries. This knowledge will help you demonstrate your ability to build strong relationships with clients.
✨Showcase Your Communication Skills
As a Client Account Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past, resolved conflicts, or enhanced client experiences. Be ready to discuss your approach to stakeholder management.
✨Familiarise Yourself with CRM Tools
Since experience with CRM software like Salesforce is essential, brush up on your knowledge of these tools. Be prepared to discuss how you've used CRM systems to manage accounts and improve service delivery in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully managed multiple projects or resolved client issues under pressure. Highlight your attention to detail and how you prioritised tasks to meet client needs effectively.
