Paraplanner Team Leader (London)

Purpose: To manage the Paraplanners and the functions they carry out across PCT & Amicus and support the Private Client Operations Manager.

Responsibilities:

• Managing the day-to-day activities of the Paraplanning Team across PCT & Amicus.
• Training and development of the Team to ensure skills are consistent throughout.
• Ensure procedures, skills matrix and training plans are in place for the team and new starts; when gaps are identified, the relevant training has been put in place.
• Standardising and improving processes across the Edinburgh PCT, London PCT and Amicus to ensure consistency and efficiencies across the team and 7IM using Xplan where possible.
• Effective WIP management across PCT & Amicus Paraplanners ensuring deadlines are met and the relevant support is given where required.
• Continually suggesting realistic & appropriate improvements and solutions to problems with the Private Client Operations Manager.
• Conducting half yearly performance reviews & monthly 121’s in line with agreed Balance Business Scorecard and performance metrics.
• Collation and delivery of monthly MI for the co-ordination, control, analysis, and visualisation of information in the team ensuring work across the team is completed in a timely manner and to a high standard.
• Participate in any projects and relevant business initiatives that will improve the processes across the team.
• Covering any additional work across team functions when required when there is limited capacity and be the point of escalation for any issues that arise within the team.
• Work closely with those in the support management team to assist with day to day activities and strategic planning participating in projects and business initiatives when required.
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies e.g. Xplan (practice management system).
• Contributing to the growth of the company through management of a high performing team.
• Keep up to date with FCA rules and regulations.
• Complete monthly compliance modules in timely fashion before deadlines.
• Subscribe to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
• Other duties, as reasonably required by the line manager and 7IM.

About You:

Knowledge:

• At least 2 years’ experience in the Financial Services Industry within a support function.
• Good understanding of Xplan, Pershing and other in-house systems.
• Knowledge of creating and updating processes & procedures.
• Experience in staff management, training, coaching a team.

Skills & Qualifications:

• Current or previous experience of leading teams.
• Current or previous experiences as a Paraplanner for HNW clients, preferably in an Independent firm.
• Ambitious, energic & highly motivated, with strong communication, decision-making and organisational skills.
• Client focused, delivering a high standard of client service.
• Proficient in MS Word/Excel.

Other Relevant Information:

• Reports into Private Client Operations Manager.
• Due to the seniority of this position the jobholder will need to demonstrate high levels of personal integrity and honesty.
• The role will require an ability to work with individuals at all levels across the firm, requiring high levels of business acumen and emotional intelligence.