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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a luxury retail environment.
- Company: Join Mulberry, the UK's largest luxury leather goods maker, committed to sustainability and responsible craft.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, training opportunities, and wellbeing support.
- Why this job: Be part of a purpose-driven brand that values creativity, collaboration, and environmental responsibility.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to customer service are essential.
- Other info: Mulberry is an equal opportunities employer, welcoming diverse talent and supporting your growth.
The predicted salary is between 28800 - 43200 £ per year.
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Supervisors are called \’Team Leads\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
You will always be customer focused:
– You will create a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also.
– You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
– You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will help to develop the best team:
– You will support in creating a high performing team where every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will be responsible:
– You will be curious about the business and willing to share your ideas.
– You will enjoy working as part of a team and nurture relationships with your colleagues.
– You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Inspiring
– Engaging
– Agile
– Perceptive
– A natural Coach
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Pension Contributions & Life Assurance
– Training and opportunities to develop
– x2 paid volunteering days per year
– Access to – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
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Team Lead Oxford St, London Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead Oxford St, London Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Understanding their commitment to responsible craft and B Corp Certification will help you align your answers during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences in previous roles. Be ready to discuss how you can inspire your team to do the same, as this is a key aspect of the Team Lead position.
✨Tip Number 3
Research the local market and current fashion trends. Being knowledgeable about local events and how they relate to Mulberry's products will help you stand out as a candidate who is genuinely interested in enhancing the customer experience.
✨Tip Number 4
Prepare to discuss your leadership style and how you foster a collaborative team environment. Think of specific instances where you've encouraged feedback and creativity among your colleagues, as this aligns with the role's requirements.
We think you need these skills to ace Team Lead Oxford St, London Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in customer service and team leadership. Use specific examples that showcase your ability to create a welcoming environment and develop high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your values align with Mulberry's mission. Mention your understanding of their B Corp Certification and how you can contribute to their sustainability goals.
Showcase Your People Skills: Emphasise your ability to inspire and engage others. Provide examples of how you've fostered collaboration and creativity within a team, as well as how you've built strong customer relationships.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Customer Experience
Mulberry values a customer-focused approach, so be prepared to share examples of how you've created memorable experiences for customers in the past. Highlight your ability to engage with customers and inspire your team to do the same.
✨Demonstrate Team Leadership Skills
As a Team Lead, you'll need to foster a high-performing team. Discuss your experience in encouraging collaboration, valuing diverse perspectives, and creating an inclusive environment where everyone feels they belong.
✨Emphasise Your Commitment to Sustainability
With Mulberry's focus on sustainability and being a B Corp certified business, it's crucial to express your understanding of environmentally responsible practices. Share any relevant experiences or ideas you have that align with their 'Five C’s' strategy.
✨Be Curious and Open to Learning
Mulberry seeks individuals who are eager to learn and develop. Prepare to discuss how you stay informed about industry trends, product knowledge, and local events that can enhance the customer experience, showing your commitment to personal and professional growth.
