Reinsurance Claims Adjuster

The UK Claims Management Delegated Lead team provides a London based delegated claims service. The scope of the service includes multiple classes of business comprising of both standard and complex claims where the client acts as a Claims Agreement Party. UK Claims Management is currently providing this service to 20 London Market Carriers and handling approximately 10,000 transactions per month, with stringent SLAs.

Key Responsibilities

• Managing and adjusting claims from first notification to settlement within pre-authorised authority limits
• Claims adjusting on behalf of current and future UK Claims Management clients
• Provision of technical support for the adjusting of various COB claims
• Ensuring each client’s claim service standards are maintained or enhanced
• Managing and enhancing client relationships
• Monitoring performance against contract SLAs and KPIs
• Delivering and presenting reports to clients on specific claims issues
• Mentoring and training less experienced members of the team
• Post adjustment peer review to ensure technical standards and requirements are adhered to
• Appointing experts and legal counsel where deemed appropriate

Ad Hoc Duties

Key accountabilities will include such other duties and tasks as allocated at the discretion of management and that are within your capabilities and within the scope of your post.

Person Specification

• Minimum 2 years London Market experience adjusting claims across Reinsurance COB
• Proven track record of adjusting a combination of Property, Casualty, Marine & Aviation XOL classes of business
• Experience in handling ‘Complex Claims’ in accordance with the Lloyd’s CLA
• Widespread relationships with brokers / adjusters / lawyers / attorneys as appropriate in the relevant class of business
• Able to work across multiple stringent client SLAs
• Display excellent inter-personal and communication skills in order to interact well within team and with clients and brokers
• Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role

Why join Charles Taylor UK Claims Management?

We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business. We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

Equal Opportunity Employer

Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.