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- Tasks: Coordinate customer experiences, manage appointments, and ensure outstanding service.
- Company: Join a dynamic team in Sheffield focused on delivering exceptional customer support.
- Benefits: Enjoy 29 days holiday, training opportunities, and a supportive work environment.
- Why this job: Be part of a team that values communication, organisation, and customer satisfaction.
- Qualifications: Previous customer service or admin experience is essential; strong communication skills are a must.
- Other info: All expenses paid for 2 weeks of training in Tamworth; DBS check required.
The predicted salary is between 21500 - 30000 £ per year.
Location: Sheffield, South Yorkshire, England
Total Salary: £25,565 per annum
Job Type: Temporary to Permanent
Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
Duties:
- Strong communications skills both verbal and written.
- All actions to be outcome driven.
- Good organisational skills and housekeeping.
- Team player and able to work on own initiative and self-motivation.
- Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
- Book appointments for both reactive and planned works for trades.
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works.
- Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.
Qualifications:
- Previous experience in customer service or administration.
- Strong organizational and communication skills.
Training:
2 weeks training in Tamworth, Staffordshire - all expenses paid for!
Note:
A DBS Check will be undertaken during the first 2 weeks of employment.
Benefits:
29 days holiday (including bank holidays) and other additional benefits.
If you are interested in the role please apply and we will contact you.
Customer Experience Coordinator In Sheffield employer: Core Group
Contact Detail:
Core Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator In Sheffield
✨Tip Number 1
Familiarise yourself with the key software mentioned in the job description, such as Xactware and Symbility. Having a basic understanding of these systems can give you an edge during the interview.
✨Tip Number 2
Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to discuss specific situations where you resolved customer queries or complaints effectively.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience where you managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can make a strong impression during your interview.
We think you need these skills to ace Customer Experience Coordinator In Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'strong communication skills' and 'organisational skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work both independently and as part of a team. Mention specific examples of how you've successfully resolved customer queries or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your strong organisational skills and attention to detail, especially regarding data input and financial analysis. Mention any experience with systems like Xactware or Symbility if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Core Group
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, strong verbal and written communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview, perhaps by sharing examples of how you've successfully resolved customer queries in the past.
✨Highlight Your Organisational Abilities
This role requires good organisational skills and the ability to manage multiple tasks. Discuss your experience with data input and how you keep track of appointments and customer interactions. Mention any tools or methods you use to stay organised.
✨Emphasise Teamwork and Initiative
Being a team player while also being self-motivated is crucial for this position. Share examples of how you've worked collaboratively in a team setting, as well as instances where you've taken the initiative to solve problems independently.
✨Prepare for Customer Service Scenarios
Since providing outstanding customer service is a key duty, think about potential scenarios you might face in the role. Prepare to discuss how you would handle difficult customer situations or complaints, ensuring you convey your commitment to professionalism and courtesy.
