Customer Success Executive (UK)

About Us

Our vision is simple: empower people by giving them access to essential soft skills.
Bodyswaps is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training.
We’ve already worked with leading organizations such as Orange, University of Liverpool, West Herts College, Royal Society of Medicine and more on topics like leadership, communication and interview skills. Unlocking people’s full potential.

About the Role

We have a fantastic product, great traction and great customers across the globe. We are now looking for a motivated and talented Customer Success Executive to help strengthen our existing relationships and provide a first-class service to our existing customers.
You will be instrumental in achieving our objective of being recognised as the world’s best soft skills training solution.
This is a unique opportunity to join our growing team of exceptionally talented and ambitious individuals that have embarked on a fantastic adventure at the cutting-edge of VR and AI technology.

Key Responsibilities

Onboarding new customers

• Facilitate demos and training around the product
• Design a success plan including clear Objectives and KPIs for and with each customer
• Support the rollout and implementation of the solution
• Build support documents to ensure a first class user journey
• Ensure all relevant stakeholders are engaged and properly onboarded

Managing customer relationships

• Manage multiple customers across a range of sectors/industries (with a focus on Further Education), build strong relationships with their personnel
• Be the customers’ day-to-day point of contact, address their queries timely and effectively, ensuring they have a consistent, best-in-class experience in every interaction
• Turn customers into company and product advocates

Helping accounts & our community grow

• Actively monitor customers analytics and adoption of the solution, set up regular meeting reviews to present reports, review KPIs and make recommendations for better use of the product to drive further value
• Identify and help secure upsell and cross sell opportunities
• Identify marketing opportunities, get the right stakeholders on board to create case studies, get quotes and validate award submissions.

Collaborating with Customer Support

• Initially responding to inbound customer queries during UK hours, ready for escalation and review by the Customer Support and Product team.

What you will learn includes :

• Growth Hacking techniques
• Immersive Learning (XR/VR/AI) and Soft Skills Training
• Customer Success & Sales Strategies

Requirements

Must-haves include:

• Experience in a customer-facing role , demonstrating a commitment to delivering outstanding service and building strong relationships

• A genuine passion for education and making a difference , with a drive to support customers (and their end learners) achieve their goals

• Confidence using technology , with a willingness to learn and advocate for innovative learning solutions like VR and AI

• Track record of going above and beyond! Whether that’s in your studies, sports or career

• A proactive, hands-on approach , ready to jump into different projects and adapt to evolving customer needs

Major plus includes:

• Experience in a start-up, EdTech or similar fast-paced environment

Who You Are

• Exceptional interpersonal skills, both written and verbal, ability to build long-lasting relationships

• Entrepreneurial, self-starter, ambitious and hard working, excited to actively contribute to a start-up success story

• Excellent organisational & time management skills, comfortable handling multiple customers and projects simultaneously

• Customer-focused, solution-oriented, showing a do-anything attitude for delighting customers
• A team player who is prepared to help others in order for us to achieve our goals

️ Compensation, Culture & Benefits

• £30,000 – £35,000 base salary + OTE
• 25 days’ annual leave + bank holidays
• + 1 additional day of annual leave per year of completed service (up to 5 days additional)
• £500 Annual learning and development budget to support your career growth (e.g. courses, conferences, workshops)
• Enhanced parental leave
• 1 day volunteering leave per year
• Workplace pension – increasing employer contributions after 2 years and 4 years of employment at Bodyswaps.
• Paid sabbaticals (once you reach 5 years at Bodyswaps)
• Working in one of the industry’s hottest startups, with the opportunity for professional growth and development
• Flexible working environment – we’re outcome-focused. This includes a Working Abroad policy that supports short-term work abroad periods.
• Fun and supportive culture – we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves. We bring the whole team together for quarterly team days and bi-annual off-site trips.
• Employee Share Option (EMI) scheme

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