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- Tasks: Support customers and enhance their experience with our innovative mortgage platform.
- Company: Acre is revolutionising the UK mortgage market with cutting-edge technology.
- Benefits: Enjoy flexible working, social events, equity options, and a vibrant office atmosphere.
- Why this job: Join a dynamic team making home buying easier while gaining valuable fintech insights.
- Qualifications: Curiosity, self-motivation, attention to detail, and excellent communication skills are essential.
- Other info: We welcome diverse applicants and offer support for various needs.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Graduate Customer Success Associate (Summer 2025) Join to apply for the Graduate Customer Success Associate (Summer 2025) role at Acre Graduate Customer Success Associate (Summer 2025) 3 weeks ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Associate (Summer 2025) role at Acre Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We\’re covering the entire journey, from figuring out what you can borrow, to getting your keys. We\’re guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. After a hugely successful 2023, during which we achieved an impressive 400% year-on-year increase in mortgage volume, we have sustained this momentum by doubling our market share in 2024. To keep pace with our growing user base and maintain Acre\’s position at the cutting edge of innovation in the mortgage market, we are looking to expand our team. The Role This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development and Marketing, and Innovation. Responsibilities: The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team. Your day to day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical troubleshooting and problem-solving of customer queries. Delivering high quality webinar trainings to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Curious in nature and with a strong desire to achieve. Highly self-motivated and able to work independently. Have a strong attention to detail and high expectations. A resourceful, quick, sharp and creative problem solver. Passionate about people and making Acre customers happy. Excellent at communicating. What we offer: A chance to make an impact within a high growth fintech start-up Monthly team social events, from trips to Brighton to Picnics in the park One week of free accommodation for those relocating 25 days annual leave plus bank holidays Opportunity to earn equity through our EMI option scheme Company laptop and supporting tech Private healthcare and a cash plan Pension contribution matched by Acre up to 4% Cycle to work scheme Breakfast, snacks and drinks provided in our vibrant Shoreditch office We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we’d love to hear from you. We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. Seniority level Seniority level Internship Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Acre by 2x Sign in to set job alerts for “Customer Success Associate” roles. 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Graduate Customer Success Associate (Summer 2025) employer: Acre
Contact Detail:
Acre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success Associate (Summer 2025)
✨Tip Number 1
Familiarise yourself with Acre's platform and the mortgage market. Understanding how their technology works and the pain points it addresses will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Acre on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and customer service experiences. Since the role involves assisting brokers and ensuring a seamless user experience, showcasing relevant examples will highlight your suitability for the position.
✨Tip Number 4
Stay updated on trends in fintech and customer success. Being able to discuss recent developments in the industry during your interview will show that you're proactive and passionate about the field, making you a more attractive candidate.
We think you need these skills to ace Graduate Customer Success Associate (Summer 2025)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Graduate Customer Success Associate position. Tailor your application to highlight how your skills and interests align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively, as these are key traits for this role.
Highlight Relevant Experience: In your CV, focus on any previous experience in customer service or technology-related roles. Use bullet points to clearly outline your achievements and how they relate to the responsibilities listed in the job description.
Show Enthusiasm for the Company: Research Acre and mention in your application why you want to work there specifically. Highlight your interest in the fintech industry and how you can contribute to improving the home buying process through their platform.
How to prepare for a job interview at Acre
✨Know the Company Inside Out
Before your interview, make sure you understand Acre's mission and how their platform works. Familiarise yourself with their recent achievements, like the impressive 400% increase in mortgage volume. This will show your genuine interest in the company and its goals.
✨Demonstrate Your Customer-Centric Mindset
As a Graduate Customer Success Associate, you'll need to advocate for customers. Prepare examples of how you've provided excellent customer service in the past or how you would handle specific customer scenarios. This will highlight your passion for making customers happy.
✨Showcase Your Problem-Solving Skills
Acre values resourceful and creative problem solvers. Be ready to discuss challenges you've faced and how you overcame them. You might even want to prepare a hypothetical scenario related to technical troubleshooting to demonstrate your thought process.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare insightful questions about Acre's culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
