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- Tasks: Serve drinks and create memorable experiences for guests in a luxury bar setting.
- Company: Join The Savoy, an iconic hotel known for its outstanding service and rich history.
- Benefits: Enjoy competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Why this job: Be part of a fun team delivering five-star hospitality in a glamorous environment.
- Qualifications: 1-2 years in luxury hospitality, passion for service, and ability to thrive under pressure.
- Other info: Flexible shifts and opportunities for growth in a supportive community.
The predicted salary is between 30000 - 40000 £ per year.
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels with a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury.
Your purpose will be to create a sophisticated and memorable experience for each and every guest who walks through the door. While remembering the order and serving the correct drink is important, making an emotional connection with our guests and ensuring their time in the bar is memorable is most important. You will be looking after several tables at once, talking with the guests, making recommendations if needed, as well as collaborating and clearly communicating with the host, bar, and management team to ensure a seamless five-star experience for our guests.
Learning and following our five-star standards will be a requirement and key to your success; the expectation being that you will perform to measurable targets. You will learn how to deliver five-star hospitality, and you will be trained on service sequence and standards, as well as being expected within a reasonable timescale to be confident in your knowledge of our cocktails, champagnes, wines, and food that we serve. You will attend training and learn from other team members on a daily basis as well as being coached by your leader on the job. Above all, you will be part of a great team and community that has a lot of fun and proudly gets to represent The Savoy.
What you will need to do this role:
- 1-2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of five-star hospitality and what it takes to deliver it
- Quick thinking, resourceful and able to solve problems 'in the moment'
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included), 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants, 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Bar Server, The Savoy Hotel employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar Server, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its reputation for luxury service. Understanding the hotel's legacy will help you connect with guests and provide them with a memorable experience.
✨Tip Number 2
Brush up on your knowledge of cocktails, wines, and champagnes, especially those featured in the Beaufort Bar. Being able to make informed recommendations will impress both guests and your future colleagues.
✨Tip Number 3
Practice your communication skills and ability to work under pressure. The role requires quick thinking and collaboration with your team, so being able to stay calm and courteous in busy situations is key.
✨Tip Number 4
Show your passion for five-star hospitality during any interactions you have with the team or during interviews. Demonstrating your commitment to excellence will set you apart from other candidates.
We think you need these skills to ace Bar Server, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bar Server at The Savoy. Highlight your relevant experience in luxury hospitality and your passion for delivering five-star service in your application.
Tailor Your CV: Customise your CV to reflect your experience in serving or hosting within a luxury environment. Emphasise skills such as quick thinking, problem-solving, and teamwork, which are essential for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the hotel. Mention specific experiences that demonstrate your ability to create memorable guest experiences and your understanding of five-star hospitality.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable moments for guests, as this aligns with The Savoy's commitment to outstanding service.
✨Demonstrate Your Knowledge of Beverages
Familiarise yourself with the types of cocktails, wines, and champagnes that The Savoy serves, especially those featured in the Beaufort Bar. Being able to discuss these confidently will show your dedication and readiness to contribute to the team.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work collaboratively in a fast-paced environment. Provide examples of how you've effectively communicated with colleagues in previous roles to ensure a seamless service experience for guests.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Think of scenarios from your past experience where you successfully handled difficult situations or guest complaints, and be ready to share these stories.
