Trial Vendor Senior Manager (TVSM)

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Summary
When we put our heads together, we can do brilliant work. And when we do brilliant work, we can achieve remarkable things for patients as we positively transform healthcare.

We are currently looking for a Trial Vendor Senior Manager to join our team in London.
This position is hybrid, requiring 12 days a month at our White City offices.
The main purpose of this role is to oversee all vendor-related operational trial deliverables, ensuring they meet timelines, budget, quality, and compliance standards. You will collaborate with the Vendor Start-up Manager (VSM) for category-specific responsibilities and manage activities post-Study Start-up in the absence of a VSM.
As a core member of the Clinical Trial Team (CTT), you will independently manage vendor aspects of global clinical trials, ensuring study objectives are met within schedule, budget, and quality standards. You will be responsible for vendor service delivery at the study level, collaborating closely with the VSM on services such as central labs, eCOA/ePRO, IRT, diagnostics, and patient recruitment, leveraging your expertise to ensure timely study start-up. Additionally, you will proactively manage risks and implement global vendor strategies.

About The Role

Key responsibilities:

1. Collaborate with study team leads during the study lifecycle.
2. Review vendor-related protocol sections during protocol development.
3. Work with the Vendor Start-up Manager on Study Specification Worksheets (SSW) for bid processes or lead this if no VSM is assigned.
4. Manage interfaces with vendors in cooperation with vendor partner functions.
5. Review quotes/proposals with procurement, support contract negotiations as needed.
6. Contribute to vendor contract amendments.
7. Control vendor costs, review budgets, reconcile invoices, and close POs.
8. Ensure vendor service excellence and adherence to quality standards.
9. Manage vendor activities after study start-up and categories not covered by VSMs.
10. Coordinate vendor kick-off meetings for categories not supported by VSMs and attend VSM-supported category meetings.
11. Optimize study start-up processes, manage vendor activities for go-live.
12. Perform UAT for eCOA and IRT systems.
13. Monitor site activation, compile documentation, and address issues.
14. Create vendor-related risk maps and contingency plans.
15. Manage system and portal user access, maintain logs.
16. Use tools like UVP and Clinical Insights for vendor management and site readiness.
17. Plan and track supply logistics.
18. Review vendor cycle times and act as escalation point for queries.
19. Follow up on vendor risks and issues across countries and hubs.
20. Document issues and implement corrective actions.

Essential Requirements

• Bachelor\’s degree or equivalent; advanced degree preferred.
• Fluent in English (oral and written).
• At least 3 years of experience in clinical operations and vendor management.
• Strong knowledge of GxP, ICH regulations, and clinical trial design.
• Experience with UAT for eCOA and IRT systems.
• Proven skills in site collaboration, vendor contracting, and outsourcing.
• Results-oriented with the ability to complete projects on time.
• Ability to work in cross-functional, matrixed teams.
• Excellent influencing, negotiation, communication, and problem-solving skills.
• Decisiveness and responsibility-taking ability.
• Strong interpersonal and networking skills.

Why Novartis?

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