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For Companies At a Glance
- Tasks: Provide tech support, supervise operations, and drive local initiatives in a dynamic environment.
- Company: Join a vibrant company that thrives on sports and teamwork in London.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a diverse work environment.
- Why this job: Be part of a team that values innovation and makes a real impact on business operations.
- Qualifications: Looking for self-starters with a consumer-centric mindset and strong communication skills.
- Other info: Opportunity to collaborate with EMEA colleagues and engage in exciting tech projects.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a TechOps Engineer who enjoys supervising and responding to support requests, providing technical support to all employees in our London client office. You thrive in a diverse and dynamic environment that is ingrained with sports. You possess a consumer-centric mentality, are a self-starter, and a phenomenal teammate. You understand how technology services impact daily business operations, with a clear grasp of business priorities and needs.
Responsibilities:
- Provide technical support to employees in the London office, responding to support requests efficiently.
- Supervise support activities and ensure smooth technology operations.
- Drive local initiatives in collaboration with internal and external parties, balancing project tasks with technical responsibilities.
- Represent the team in projects with EMEA colleagues.
- Maintain technology equipment standards, manage technical debt, and serve as the initial escalation point for local business technology issues.
- Assist in quality assurance reviews of service partners.
- Build and nurture relationships with client technology teams, local business, and leadership.
- Communicate technology concepts clearly to individuals of all technical abilities.
- Schedule and complete regular operational checks, identify trends in support requests, and collaborate on improving services and response times.
- Support office re-fits, upgrades, and enhancements.
- Report to the TechOps Manager for London and collaborate with other Agile technology teams across countries, including EMEA headquarters.
- Work closely with local business functions to align technology plans with business objectives.
TechOps Engineer employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TechOps Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in our London office. Research common support issues and solutions related to these technologies, as this will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Showcase your ability to work in a diverse environment by highlighting any previous experience in multicultural teams. Be prepared to discuss how you’ve successfully collaborated with colleagues from different backgrounds and how that can benefit our dynamic workplace.
✨Tip Number 3
Prepare examples of how you've improved technology operations or support processes in past roles. Being able to articulate your contributions to efficiency and service quality will set you apart as a candidate who understands the impact of TechOps on business success.
✨Tip Number 4
Network with current or former employees of StudySmarter, especially those in TechOps or similar roles. Engaging with them can provide valuable insights into our company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace TechOps Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a TechOps Engineer. Familiarise yourself with the skills required, such as technical support, project management, and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and operations. Emphasise your ability to work in diverse environments and your consumer-centric approach, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and teamwork. Mention specific examples of how you've successfully managed support requests or collaborated on projects, demonstrating your fit for the role.
Highlight Soft Skills: In your application, don't forget to mention your soft skills, such as communication and relationship-building. These are crucial for a TechOps Engineer who needs to liaise with various teams and explain technical concepts to non-technical staff.
How to prepare for a job interview at Cognizant
✨Show Your Technical Know-How
Be prepared to discuss your technical skills and experiences in detail. Highlight specific examples of how you've provided support in previous roles, especially in a fast-paced environment like the one described.
✨Demonstrate Your Consumer-Centric Approach
Since the role requires a consumer-centric mentality, think of instances where you've prioritised user experience in your technical support. Be ready to explain how you balance technical solutions with user needs.
✨Emphasise Team Collaboration
This position values teamwork, so share examples of how you've successfully collaborated with colleagues or other teams. Discuss any projects where you represented your team and how you ensured smooth communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to respond to a technical issue or manage multiple support requests simultaneously, showcasing your ability to prioritise effectively.
