FSE - Datacenter Network L2

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Job Responsibilities:

Deployment / In-Scope Configuration Items

• Servers (Virtual & Physical)
• Storage & Backup Devices
• Server Appliances
• Hyper Converged Infrastructure (e.g., Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units rated 3KVA and below
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Physical Cabling
• Cable Management
• Cables connecting devices, peripherals, or power/network ports

Break-fix / Technical Tasks List

• Power Cycling
• Running Diagnostics Commands
• Conducting whole unit replacements
• Inserting/Removing Media
• Replacing defective components
• Assisting with fault diagnosis and investigation
• Configuring remote access
• Basic storage array configuration
• Replacing faulty cables
• Tape management and maintenance
• Rebooting devices and equipment
• Providing loop-back cables for remote circuit testing
• Re-seating or replacing components or cables
• Cleaning fibers
• Identifying fiber issues using OTDR/LSPM/VFL
• Installing loop backs
• Racking, de-racking, and upgrading devices

Operations Tasks List

• Updating and recording activities in IT ticket management systems
• Coordinating attendance with stakeholders
• Providing support via phone, remote tools, or onsite
• Performing installations physically or over the network
• Coordinating activity timings and logistics
• Carrying necessary tools and equipment
• Labeling, patching, and asset tagging
• Following task instructions and reporting

Job Requirements: Technical Skills

• Good understanding of IT principles such as Networks, Hardware, and Domains
• Knowledge of data center and network hardware architecture
• Experience with server/client operations in a domain environment including Active Directory
• Understanding of current and legacy hardware infrastructure platforms
• Hands-on experience in installation and troubleshooting of infrastructure equipment, rack and stack, cabling
• Experience in IMAC and break-fix activities
• Ability to identify defective spares and replace them accurately
• Knowledge of TCP/IP standards and networking
• Experience with tape management activities
• Knowledge of server management, control, and monitoring best practices
• Familiarity with backup and recovery software and methodologies

Language Skills Needed

• English

Soft Skills

• Exceptional customer-facing skills
• Effective communication with clients and customers
• Logical and analytical thinking
• Accurate record keeping
• Ability to work independently
• Good time management
• Focus on quality work
• Productivity and efficiency

Academic Background

• Bachelor of Engineering / Technology / Science or equivalent work experience

Overall Experience (in years)

• 5 – 7 years (minimum)

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