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- Tasks: Manage end of tenancy processes and support the property management team.
- Company: Join DJ Alexander, part of Lomond, Scotland's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday days, and professional development support.
- Why this job: Be part of a dynamic team that values diversity and offers a fun work culture.
- Qualifications: 1 year of property management experience and ARLA qualification preferred.
- Other info: Full-time role in Edinburgh with competitive salary and performance bonuses.
The predicted salary is between 22000 - 33000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
This is a full-time permanent contract located in our Edinburgh city centre office. The salary is £27,500pa.
Job Purpose & Overview
- Key member of the property management team.
- Support the Team Manager, train and mentor the End of Tenancy Admin and Maintenance Team.
- Responsible for the team in the manager's absence.
- Account manager for key clients.
- Assisting the manager monitor KPI's and performance of the team.
- Provide excellent service to our clients by handling the end of tenancy process.
- Negotiation between both tenant and landlord to deliver a satisfactory outcome for both parties.
- Work with the Property Managers and Maintenance team to ensure work required is highlighted, raised, and completed promptly.
- Ensure the Admin team deal with all requirements of the role.
- A customer focused role requiring meticulous attention to detail and co-ordination.
- Lead Role – Driving processes including managing inboxes, auditing Communal Spreadsheet and focus on all team KPI's.
We're looking for individuals with qualities such as:
- Ideally 1 year Property Management Experience and ARLA qualification.
- Friendly and professional manner when dealing with clients.
- Able to provide excellent customer service.
- Meticulous attention to detail.
- Good at administration and organisation.
- Reliable and process driven.
- Goal orientated.
- Problem solver.
- Confident at relaying information.
- Born multi-tasker with the ability to prioritise.
- Ability to remain calm under pressure.
- Good at time management.
- Can demonstrate good negotiation/communication skills and be very competent in resolving conflict and potential disputes – both written and verbal.
You must have the current legal right to work in the UK.
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Our company socials bring our people together.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Associate End of Tenancy Relationship Manager in Edinburgh employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate End of Tenancy Relationship Manager in Edinburgh
✨Tip Number 1
Familiarise yourself with the local property market in Edinburgh. Understanding the nuances of the area, including popular neighbourhoods and rental trends, will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management sector. Attend local industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your negotiation skills. Since the role involves mediating between tenants and landlords, being able to showcase your ability to handle conflicts and reach satisfactory outcomes will be crucial during the interview process.
✨Tip Number 4
Prepare examples of your past experiences in property management or customer service. Being able to discuss specific situations where you demonstrated attention to detail, problem-solving, and effective communication will help illustrate your suitability for the role.
We think you need these skills to ace Associate End of Tenancy Relationship Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and any qualifications like ARLA. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your ability to handle end of tenancy processes. Mention specific examples of how you've successfully resolved conflicts or provided excellent customer service in previous roles.
Highlight Key Skills: Emphasise skills such as negotiation, attention to detail, and time management in your application. These are crucial for the Associate End of Tenancy Relationship Manager role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at DJ Alexander
✨Know Your Property Management Basics
Brush up on your property management knowledge, especially regarding end of tenancy processes. Be prepared to discuss your experience and how it relates to the role at DJ Alexander.
✨Demonstrate Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent service. Highlight your ability to handle conflicts and negotiate between parties effectively.
✨Showcase Your Attention to Detail
Prepare to discuss how you ensure meticulous attention to detail in your work. You might be asked about specific instances where your organisational skills made a difference in a project or task.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle various situations related to tenant and landlord negotiations. Practice articulating your thought process clearly.
