Productions Director

Illusion Design & Construct is a London-based scenic construction and production company, specialising in turning ambitious creative visions into reality. From our 58,000 square foot facility, our team of 55+ permanent staff and trusted network of freelancers collaborate with designers and creative teams worldwide across theatre, events, exhibitions, retail, and media production. Since 2011, we have built our reputation on technical excellence, creative problem-solving, and genuine collaboration. We work closely with clients to maximise value and impact within budget constraints, while maintaining exceptional quality standards at every stage - from initial concept through to final delivery.

Role Overview

The Production Operations Director will be a key member of the Senior Leadership Team at Illusion, responsible for overseeing all aspects of workshop operations, production timelines, and schedules. This role will lead multiple departments including metal work, carpentry, scenic art, and workshop, ensuring high-quality output while maintaining efficient operations and strong team leadership and collaboration. Strategic oversight of the master schedule will be essential, guiding resource management, freelance staffing, and the oversight of any subcontracting. Success in this position requires strong organisational and communication skills, as well as the ability to upskill and mentor others.

Key Responsibilities

• Develop and implement strategic plans for workshop operations that align with company goals and growth objectives.
• Oversee all workshop operations including metal work, carpentry, scenic art, and general workshop activities.
• Participate in SLT meetings and contribute to company-wide strategic decisions.
• Create and maintain production standards and quality control processes.
• Drive continuous improvement in workshop efficiency and effectiveness.
• Ensure the company values of growth and staff development are upheld by your team.
• Develop and maintain production schedules and resource allocation plans predicting shortfalls and pinch points well in advance and respond accordingly.
• Implement and maintain quality control systems across all workshop functions.
• Manage workshop capacity and resource planning.
• Ensure health and safety compliance across all workshop areas.
• Monitor and control operational costs and budgets.
• Collaborate with Project Management Director to ensure aligned delivery approaches.
• Manage resource allocation across projects.
• Identify and resolve production bottlenecks and challenges.
• Ensure quality standards are maintained throughout project life-cycle.
• Provide leadership and direction to workshop department heads.
• Inform and support recruitment efforts for workshop teams in collaboration with HR.
• Develop comprehensive skills matrices to identify talent gaps.
• Create succession planning strategies for key workshop positions.
• Establish mentorship programs between senior and junior staff.
• Foster a positive and collaborative work environment.
• Develop and implement training programs for workshop teams.
• Manage performance and development of all direct reports, implementing structured performance review processes focused on skills development.
• Create clear career progression pathways for workshop team members.
• Build and maintain strong relationships across departments.

Skills and Experience

• Relevant experience in a senior production or operations role.
• Exceptional communication and interpersonal skills.
• Experience of leading a team.
• Experience working within a production-focused organisation / industry sector (desirable).
• Understanding of workshop processes and techniques.
• Strong leadership, strategic planning and business development skills.
• Proven ability to understand and immerse yourself in clients' businesses and their objectives.
• Quality management expertise.
• Health and safety awareness.
• Ability to work effectively under pressure, in a fast-paced environment.
• Ability to work autonomously (taking responsibility for your work and that of your team).
• A pride and attention to detail in the work that you do.

What’s in it for you?

• Performance based bonus scheme.
• 28 days annual leave plus bank holidays.
• Opportunities for training and career advancement.
• A positive and creative work environment with a team-oriented culture.

Location

Join us in creating extraordinary experiences where impossible is just an illusion.