Head of Middle Office - Citi

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The Global Head of Syndicate Middle Office will be tasked with oversight across 6 sites and approximately 45 employees, overseeing day-to-day operational activity, and maintaining a strong focus on risk & control and client service. Both Equity Capital Markets (ECM) and Debt Capital Markets (DCM) businesses are going through a period of volume growth whilst undergoing a multiyear technology transformation. The candidate will be expected to partner with our business & technology stakeholders to drive priorities on both fronts.
Organizational Oversight:

• Oversee and lead daily core operations, championing a proactive culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Perform Front to back Roles and Responsibilities review to define the target operating model between Middle Office, Settlements, and the Business
• Develop an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required

Stakeholder Engagement:

• Acting as key point of contact representing ECM/DCM Operations groups to internal and external stakeholders
• Continued engagement and face off with a range of senior Business, Technology and Operations partners
• Supports and partners with the Business to facilitate a growing and expanding client base

People Agenda:

• Coaching and mentoring our People. Providing direction, feedback, support, and encouragement for career development
• Implementing a successful People and Engagement strategy to help attract, develop, retain, and recognize our global workforce
• Promoting a culture of continuous improvement and cultivating a robust service and control environment

Organizational Transformation:

• Leading a series of Control and Automation initiatives to deliver on the Target Operating Model
• Lead the inflight automation agenda to deliver strategic initiatives which reduce Operational Touchpoints thus reducing processing and payment risk.
• Evaluate then evolve existing Control environment, Regulatory filing & Monitoring Capabilities
• Active engagement and thought leadership in the development and implementation of multi-year operations strategy for Syndicate Operations, in partnership with the Business and Technology stakeholders

What we will need from you:

• Extensive Settlements experience across ECM and DCM
• Significant experience in Tier 1 global financial institutions with strong experience in either Equity and / Debt Markets Middle Office or Operations
• Experience of running a Global team
• Experience delivering target operating model initiatives spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization
• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology
• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
• Strong risk management and control mindset
• Provides evaluative judgment based on analysis of information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources
• Self-reliant, good problem solver, results oriented
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

Job Family Group:
Operations – Transaction Services ——————————————————
Job Family:
Transaction Capture Services ——————————————————
Time Type:
Full time ——————————————————
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi\’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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