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- Tasks: Lead BI and Customer Master initiatives to drive data-driven decisions and enhance customer experiences.
- Company: Mitel connects businesses globally, enhancing collaboration and customer interactions.
- Benefits: Enjoy a full-time role with opportunities for growth and innovation in a diverse environment.
- Why this job: Join a dynamic team, influence business success, and work with cutting-edge technologies.
- Qualifications: Requires a degree in Data Science or related field, with 10+ years of experience in BI leadership.
- Other info: Mitel values diversity and encourages applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Overview
The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives.
Responsibilities
- Business Intelligence (BI) Leadership
- Develop and execute the organization’s BI strategy to enable data-driven decision-making.
- Oversee the design, development, and maintenance of BI tools, dashboards, and reports.
- Ensure the delivery of high-quality, timely, and actionable insights to stakeholders across the organization.
- Identify key performance indicators (KPIs) and metrics to measure business performance.
- Collaborate with business units to understand their data needs and provide tailored BI solutions.
- Stay updated on emerging BI technologies and trends to drive innovation.
- Customer Master Data Management (MDM)
- Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view of customer data across the organization.
- Establish and enforce data quality standards, policies, and procedures for customer data.
- Partner with IT, marketing, sales, and customer service teams to integrate customer data across systems and platforms.
- Drive the implementation of MDM tools and technologies to improve data accuracy, consistency, and accessibility.
- Monitor and resolve data quality issues, ensuring compliance with data privacy regulations (e.g., GDPR, CCPA).
- Team Leadership & Collaboration
- Build, mentor, and lead a high-performing team of data analysts, BI developers, and data governance professionals.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Work closely with senior leadership to align BI and MDM initiatives with organizational goals.
- Act as a trusted advisor to business units, providing strategic guidance on data-related matters.
- Data Governance & Compliance
- Establish and maintain a robust data governance framework to ensure data integrity, security, and compliance.
- Collaborate with legal and compliance teams to ensure adherence to data privacy regulations and industry standards.
- Develop and implement data stewardship programs to promote accountability and ownership of data assets.
- Technology & Innovation
- Evaluate and recommend BI and MDM tools, platforms, and technologies to enhance data capabilities.
- Drive the adoption of advanced analytics, artificial intelligence (AI), and machine learning (ML) to unlock new insights from customer data.
- Ensure seamless integration of BI and MDM solutions with existing systems and workflows.
Requirements
- Bachelor’s degree in Data Science, Computer Science, Information Systems, Business Administration, or a related field. Master’s degree preferred.
- 10+ years of experience in Business Intelligence, Data Management, or related fields, with at least 5 years in a leadership role.
- Proven experience in Customer Master Data Management (MDM) and data governance.
- Strong knowledge of BI tools (e.g., SAP BusinessObjects, SAP BW/4HANA, Tableau) and MDM platforms (e.g., SAP MDG, Salesforce CRM).
- Experience with data integration, ETL processes, and data warehousing solutions.
- This role may require occasional travel to other company locations or client sites.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Group Director, Business Intelligence & Customer Master employer: Mitel
Contact Detail:
Mitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Director, Business Intelligence & Customer Master
✨Tip Number 1
Familiarise yourself with the latest trends in Business Intelligence and Customer Master Data Management. Being knowledgeable about emerging technologies and tools will not only help you stand out but also demonstrate your commitment to innovation, which is crucial for this role.
✨Tip Number 2
Network with professionals in the BI and MDM fields. Attend industry events or webinars where you can connect with current leaders and gain insights into what they look for in candidates. This could give you an edge when applying for the position.
✨Tip Number 3
Prepare to discuss your leadership style and experience in managing cross-functional teams. The role requires strong team leadership, so be ready to share specific examples of how you've successfully led teams to achieve data-driven goals.
✨Tip Number 4
Research Mitel's business model and their approach to customer data management. Understanding their specific challenges and opportunities will allow you to tailor your discussions during interviews, showing that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Group Director, Business Intelligence & Customer Master
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Business Intelligence and Customer Master Data Management. Use specific examples that demonstrate your leadership skills and familiarity with BI tools and MDM platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data-driven decision-making and how your background aligns with Mitel's goals. Mention your experience in leading cross-functional teams and your understanding of data governance.
Highlight Key Achievements: When detailing your work history, focus on key achievements that showcase your ability to drive business success through data initiatives. Use metrics to quantify your impact, such as improvements in data accuracy or efficiency.
Showcase Continuous Learning: Mention any recent training or certifications related to Business Intelligence or data management. This demonstrates your commitment to staying updated on industry trends and technologies, which is crucial for the role.
How to prepare for a job interview at Mitel
✨Showcase Your Leadership Experience
As a Group Director, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led teams in the past, particularly in Business Intelligence and Customer Master Data Management. Highlight your ability to mentor and build high-performing teams.
✨Understand BI and MDM Tools
Familiarise yourself with the specific BI tools and MDM platforms mentioned in the job description, such as SAP BusinessObjects and Salesforce CRM. Be ready to discuss your experience with these technologies and how you've used them to drive data-driven decision-making.
✨Align with Business Objectives
Research Mitel's business goals and think about how your data strategies can align with them. During the interview, articulate how you can contribute to their objectives through effective data governance and innovative BI solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in data management and governance. Practice articulating your thought process and decision-making strategies when faced with challenges related to data quality and compliance.
