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- Tasks: Lead training and development for our Youth Services team to support young people effectively.
- Company: Join Teenage Helpline, a passionate charity dedicated to improving young lives across the UK.
- Benefits: Enjoy remote work, personal development opportunities, and access to exclusive discounts.
- Why this job: Make a real impact while collaborating with a diverse team of like-minded individuals.
- Qualifications: 3+ years in training roles; strong communication and IT skills required.
- Other info: We value diversity and encourage all applicants, even if you feel you're only a 75% match.
Here at Teenage Helpline , we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in or the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.
If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers , but that doesn\’t stop us from keeping in touch and maintaining a strong positive culture amongst our whole team.
About the role
This is an exciting opportunity for a passionate individual to join the Teenage Helpline Youth Services Team, reporting directly to the Youth Services Director. As Youth Services Training & Development Manager, you will be responsible for developing key training and development material that equips our Youth Services team with the skills needed to offer services to young people at the highest possible standards. You will also be responsible for facilitating the delivery of all training and development programs and leading our existing Mentor Academy.
This role will ensure that any individual within the Youth Services team is able to feel comfortable and confident to deliver their role to the standards expected, as well as directly contributing to one of our charitable aims: ensuring that young people working with the Charity have opportunities to develop and grow, both professionally and personally, through meaningful volunteering opportunities.
Responsibilities
- Develop new, and maintain existing, training and development materials that are rolled out to all Youth Services volunteers and staff within the Charity.
- Ensure that training and development material remains up to date and relevant to the evolving needs of the Charity and the evolving needs of the young people seeking support from the Charity.
- Build and lead a robust team of volunteers that enable you to deliver against targets set by the Youth Services Director.
- Facilitate engagement across the broader Youth Services Team, engaging with the Youth Services Assistants to ensure consistent and ongoing delivery of all training and development programs.
- Monitor and evaluate the effectiveness of all training and development programs on an ongoing basis.
- Ensure that all training and development gaps are closed as quickly as possible, and ensure that no individuals are able to provide support to young people until they are fully qualified and signed off to do so.
Skills
- 3+ years experience in a role that has developed or delivered key training to operational individuals.
- Ability to present information in a clear and concise manner, both written and verbal.
- Confidence to deliver information to senior levels of the organisation and in forums of broader staff.
- Proficient in the use of key IT software packages, including Office 365 and Microsoft Teams.
Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.
Benefits of volunteering with Teenage Helpline
We recognise that you will be joining us and giving your time as an \’in-kind\’ donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:
- Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions.
- Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity.
- Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers.
- Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries.
The hiring process
Our hiring process typically has two stages:
- Video or Written Application (when applicable)
- Interview with the Volunteering Coordinator for that role.
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
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Youth Services Training & Development Manager (Volunteer) employer: Youth4Youth Ltd
Contact Detail:
Youth4Youth Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Youth Services Training & Development Manager (Volunteer)
✨Tip Number 1
Familiarise yourself with the Teenage Helpline's mission and values. Understanding their goals will help you align your passion for youth services with their objectives, making it easier to demonstrate your commitment during discussions.
✨Tip Number 2
Network with current or former volunteers of Teenage Helpline. Engaging with them can provide insights into the organisation's culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in training and development. Be ready to share specific examples of how you've successfully developed training materials or facilitated training sessions in the past, as this will be crucial for the role.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Since the role involves evolving training materials, emphasising your ability to adapt to new challenges and feedback will demonstrate that you're a great fit for the dynamic environment at Teenage Helpline.
We think you need these skills to ace Youth Services Training & Development Manager (Volunteer)
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Youth Services Training & Development Manager position. Tailor your application to highlight how your experience aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for youth services and your relevant experience in training and development. Be sure to mention specific examples of how you've successfully developed training materials or led teams in the past.
Highlight Relevant Experience: In your CV, focus on your 3+ years of experience in training roles. Use bullet points to clearly outline your achievements and the skills you've developed that are relevant to this position, such as presenting information clearly and using IT software.
Show Your Commitment to Diversity: Since Teenage Helpline values diversity, include a section in your application that reflects your understanding of its importance. Share any experiences you have that demonstrate your commitment to building inclusive environments.
How to prepare for a job interview at Youth4Youth Ltd
✨Show Your Passion for Youth Services
Make sure to express your genuine enthusiasm for working with young people and improving their lives. Share any relevant experiences or stories that highlight your commitment to youth services, as this will resonate well with the interviewers at Teenage Helpline.
✨Demonstrate Your Training Experience
Since the role involves developing and delivering training materials, be prepared to discuss your previous experience in training and development. Highlight specific examples of programmes you've created or facilitated, and how they positively impacted participants.
✨Emphasise Collaboration Skills
As a remote worker, it's crucial to showcase your ability to collaborate effectively with a diverse team. Discuss how you've successfully worked with others in a virtual environment, and provide examples of how you’ve engaged with team members to achieve common goals.
✨Prepare Questions About the Role
Come equipped with thoughtful questions about the Youth Services Training & Development Manager position and the organisation itself. This shows your interest in the role and helps you understand how you can contribute to the charity's mission.
