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- Tasks: Engage with customers, solve problems, and ensure smooth air logistics operations.
- Company: Join Kuehne+Nagel, a leading global logistics provider with a focus on innovation.
- Benefits: Enjoy flexible working options, a pension plan, and wellness support for you and your family.
- Why this job: Be part of a dynamic team in the aerospace sector, making a real impact on customer satisfaction.
- Qualifications: Experience in freight forwarding or transport planning, with strong MS Office skills required.
- Other info: We value diversity and are a forces-friendly employer, welcoming all backgrounds.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Care Specialist, Air Logisitcs – Aerospace Join to apply for the Customer Care Specialist, Air Logisitcs – Aerospace role at Kuehne+Nagel Customer Care Specialist, Air Logisitcs – Aerospace Join to apply for the Customer Care Specialist, Air Logisitcs – Aerospace role at Kuehne+Nagel Are you looking for an interesting new challenge? Your Role The Customer Care Specialist will be part of our growing Aerospace team in Heathrow responsible for direct interaction with our customers proactive customer service, problem-solving, interaction with our sales colleagues and equally as important, ensuring that our colleagues have all of the necessary information to be able to execute on our customer behalf. Your Responsibilities Proactively advise and consult customers to ensure their satisfaction while addressing concerns before they arise. Track customer shipments, provide proactive updates, and collaborate with stakeholders to prevent complaints and resolve issues efficiently. Document and investigate deviations, conduct root cause analysis, and ensure compliance with company, industry, and legal standards, including preparation for audits. Develop and onboard new customers, expand existing business lanes, and manage inquiries, quotations, and up-selling opportunities within corporate pricing guidelines. Utilize Business Process Automation (BPA) tools, integrate customer requirements into systems, generate reports, conduct performance analysis, and manage claims from reporting to closure. Maintain strong communication with Operational and Revenue Care Centres, act as the main contact for services, handle complaint calls, escalate unresolved issues, and exchange knowledge with sales and account management teams. Your Skills And Experiences Experience in freight forwarding or transport planning with a focus on airfreight, along with strong proficiency in MS Office, especially Excel. Ability to understand and implement new processes, adapt to change, embrace new technologies, and demonstrate a change management mindset. Strong customer service orientation with excellent communication skills, an approachable nature, and the ability to handle conflict resolution effectively. Strong problem-solving skills, the ability to work independently and as part of a team, and perseverance in overcoming challenges. Excellent time management with the ability to prioritize tasks, meet deadlines, and ensure adherence to confidentiality and compliance regulations. Good Reasons to Join If you would like to become a valued member of our team, we will make sure that you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Kuehne+Nagel by 2x Sign in to set job alerts for “Customer Care Professional” roles. London, England, United Kingdom 1 day ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 hours ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 months ago London, England, United Kingdom 6 days ago Administrator Wheelchair Service St George\’s University Hospitals NHS Foundation Trust London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago TikTok LIVE – Global Customer Service Representative, Arabic Speaking London, England, United Kingdom 2 days ago London, England, United Kingdom 1 day ago Watford, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Watford, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago London, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Care Specialist, Air Logisitcs - Aerospace employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist, Air Logisitcs - Aerospace
✨Tip Number 1
Familiarise yourself with the air logistics and aerospace industry. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves addressing customer concerns proactively, think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Network with current employees or professionals in the air logistics field. This can provide you with insider knowledge about the company culture at Kuehne+Nagel and may even lead to a referral, which can significantly boost your chances of landing an interview.
✨Tip Number 4
Prepare to discuss your experience with MS Office, particularly Excel. Be ready to share how you've used these tools in previous roles to manage data, track shipments, or generate reports, as this is crucial for the Customer Care Specialist position.
We think you need these skills to ace Customer Care Specialist, Air Logisitcs - Aerospace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, air logistics, and problem-solving. Use keywords from the job description to demonstrate that you meet the specific requirements of the Customer Care Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the aerospace industry. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Showcase Your Skills: Emphasise your proficiency in MS Office, particularly Excel, and any experience with Business Process Automation tools. Highlight your ability to adapt to new technologies and processes, as this is crucial for the role.
Prepare for Potential Questions: Think about common interview questions related to customer service and conflict resolution. Prepare examples from your past experiences that demonstrate your skills and how you can contribute to the team at Kuehne+Nagel.
How to prepare for a job interview at Kuehne+Nagel
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your proactive approach and problem-solving skills.
✨Familiarise Yourself with Air Logistics
Understanding the basics of air logistics and freight forwarding will give you an edge. Brush up on industry terminology and processes, as well as any relevant regulations that may impact the role.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle conflict resolution and maintain strong relationships with customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of specific situations where you've had to think on your feet or adapt to changes, and be ready to share those experiences.
