IT Change Analyst

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Senior Talent Acquisition Partner @Sword Group

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Here\’s what the role looks like:

This position will collaborate closely with our client\’s teams to understand, assess, and enhance business processes while fostering innovative ways of working.

The primary objective of this role is to assist the IT Change Manager in the development, planning, logistics, and integration of changes being implemented by the Digital programs. Your focus will be on the people aspects of change, which includes identifying the effects of change, as well as preparing, designing, and delivering the necessary materials to facilitate the successful integration and adoption of new systems and processes.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Here\’s what the role looks like:

This position will collaborate closely with our client\’s teams to understand, assess, and enhance business processes while fostering innovative ways of working.

The primary objective of this role is to assist the IT Change Manager in the development, planning, logistics, and integration of changes being implemented by the Digital programs. Your focus will be on the people aspects of change, which includes identifying the effects of change, as well as preparing, designing, and delivering the necessary materials to facilitate the successful integration and adoption of new systems and processes.

Requirements

• Managing Change according to the agreed customer Strategy
• Support Communication campaigns and strategies
• Identify key business impacts of change
• Develop training content and learning paths
• Engage key stakeholders and their teams
• Measure and track Adoption and Proficiency
• Identify risks, issues and opportunities
• Collaborate with Project Teams
• Support end-user adoption of new tools and ways of working
• Experience as Change & Adoption Manager or similar role

Technical Skills and Qualifications:

• Strong Microsoft 365 skills – Word, Excel, PowerPoint, Stream, Yammer, VivaEngage, SharePoint etc.
• Good communication skills, both written and verbal.
• Ability to create visuals such as infographics and gifs to illustrate information effectively.
• Excellent organisational skills and attention to detail
• Analytical skills
• Team player capable of collaborative work
• Familiarity with project management approaches, tools, and phases of the project lifecycle – both Waterfall and Agile.
• At least 2 years of Business Change experience supporting large, complex IT change projects
• Understanding of change management methodologies such as Prosci, Kotter, etc.

Benefits

At Sword, our core values and culture focus on caring for our people, investing in training and career development, and building inclusive teams where everyone can contribute to success.

We offer comprehensive benefits to support your professional growth and overall well-being, including:

• Competitive salary
• Personalised career development plans with various learning opportunities
• Flexible working arrangements to support work-life balance
• A generous benefits package including annual leave, family-friendly benefits, pension scheme, private health, well-being, and insurance schemes

We are committed to diversity and inclusion, ensuring fair consideration for all applicants regardless of background or identity. If you require adjustments during the hiring process, please inform our talent team.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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