Marketing Account Manager

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About

We\’re a digital-first sales & marketing agency for B2B SaaS, technology & IT companies. Using a combination of content marketing, SEO, automation, paid media, and market understanding, we help our customers differentiate before their competitors get out of bed. Our growing UK team is located in London, and we\’re always on the hunt for new, experienced, and hungry talent to work with our amazing customers. Five years into our journey and recently named in the \’Top 100 UK B2B Marketing Agencies\’, we\’ve been growing consistently year after year and now find ourselves 35 people strong and ready to push on to the next stage of our own growth.

We are looking for a confident, enthusiastic, and experienced Account Manager to join the Gripped team. If you\’re looking to progress your digital marketing career in a rapidly growing agency delivering game-changing digital sales and marketing strategies for an exciting array of customers, then we might be the next step in your career.

Responsibilities

1. Build and maintain day-to-day customer relationships that keep us abreast of their business objectives, the state of their business, and support customer retention.
2. Create & manage a rolling set of 90-day objectives and 30-day sprints for customers aligned to a customer-facing marketing plan. Report on these monthly in Customer Reporting calls, led by you.
3. Manage the scope of your customers to ensure the right things are delivered at the right time, by the right people, to hit the objectives you have set.
4. Identify upsell opportunities within your customer base, and prepare proposals to pitch these to your customers.
5. Be the voice of your customers internally, ensuring their brand, proposition, tone of voice, and personas are reflected in all the work that our specialist team delivers.
6. Draw insights from customer data, paired with a narrative you craft that delivers learnings from previous activities, outcomes, and how these influence future actions.

What can you expect in return?

Personal and professional growth. We invest in the people that invest in Gripped. This might mean a career coffee with a founder or a development plan to help you get promoted. Whether we are a stepping stone in your career or if you stay here for years, our goal is your growth as an individual and a marketer.

Experience and Skills

1. Educated to degree level or equivalent
2. 3+ years of account management experience
3. Excellent communication skills
4. An understanding of Digital Marketing principles
5. Experience with martech such as HubSpot and Google Analytics
6. Exposure to various marketing techniques and projects
7. Experience in a B2B environment

Why join Gripped?

• 25 Days holiday allowance
• Generous pension contributions
• Annual Profit Share Bonus
• Uncapped Commission
• A culture of learning and development
• Company Summer Away Days and Christmas party
• Based in central London near Borough Market
• Choice of your own laptop and equipment
• Career progression
• Company Social Committee
• Cycle to work scheme
• Work with an exciting range of SaaS and tech companies
• Ambitious, fast-growing agency environment

If you think you\’d be a good fit – apply today!

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Marketing
• Industries: Marketing Services

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