Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join XMA, a well-established tech company with a rich history since the 80s.
- Benefits: Enjoy private healthcare, gym discounts, and flexible working options after probation.
- Why this job: Be part of a supportive culture with opportunities for growth and recognition.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: Work in a dynamic environment with fun perks like Free Fuel Fridays!
The predicted salary is between 19500 - 29500 £ per year.
Salary: £24,500 per annum
Setting: Office based with two days a week working from home after probation is completed.
Benefits:
- Private Healthcare
- Pension
- 25 days holiday rising to 30 over 5 years
- Group Life Insurance
- Income Protection
- Gym Discounts
- Free Fuel Fridays
- Employee of the Quarter
- Employee Referral program
- and many more.
Established in the 80's, XMA has ...
1st Line Support employer: THE CHANNEL RECRUITER LTD
Contact Detail:
THE CHANNEL RECRUITER LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to demonstrate your knowledge of troubleshooting techniques during the interview will show that you're prepared and capable.
✨Tip Number 2
Practice your communication skills, as you'll need to explain technical issues to non-technical users. Role-playing scenarios with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Research XMA's company culture and values. Understanding their mission and how they operate will allow you to tailor your responses in the interview, showing that you’re a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements for the 1st Line IT Support position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT support experience, technical skills, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for XMA and how your skills align with their needs. Keep it concise and professional.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at THE CHANNEL RECRUITER LTD
✨Know Your Tech Basics
Brush up on your IT knowledge, especially common issues that 1st Line Support typically handles. Be prepared to discuss troubleshooting steps for hardware and software problems.
✨Showcase Your Communication Skills
As a 1st Line Support role involves helping users, demonstrate your ability to explain technical concepts in simple terms. Practice answering questions clearly and patiently.
✨Familiarise Yourself with the Company
Research XMA and understand their services and culture. This will help you tailor your answers and show genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from past experiences where you successfully resolved issues.
