Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers in managing private cloud technologies and customer support.
- Company: Join ANS Group, a leader in IT services and consulting.
- Benefits: Enjoy hybrid work options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team focused on innovation and continuous improvement in cloud infrastructure.
- Qualifications: Experience with VMware, UCS, and NetApp is essential; leadership skills are a must.
- Other info: Mid-senior level role with full-time employment in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Private Cloud Infrastructure Squad Leader role at ANS Group. Reporting into one of our Snr Managers (Hybrid Cloud), you will lead a team of private cloud engineers supporting technologies like VMware, UCS, and NetApp, ensuring smooth transitions for new customers and maintaining high standards in support and operations.
Key Responsibilities
- Manage team SLAs, KPIs, CSAT, and ticket allocation.
- Provide relevant training and conduct regular 1:1 sessions with engineers.
- Handle performance reviews and support professional development.
- Own customer-facing escalations and lead daily squad stand-ups.
- Plan and coordinate squad resources in collaboration with peers.
- Contribute to continuous service improvement initiatives.
- Participate in on-call rotations.
Skills and Experience
- Ability to operate under pressure and possess strong problem-solving skills.
- Passion for technical learning and customer support excellence.
- Effective time management and organizational skills.
- Leadership experience within infrastructure or service desk teams.
- Technical expertise with VMware 7.0+, UCS, and NetApp.
Essential Requirements
- Experience with VMware 7.0+.
- Operational experience with UCS and NetApp.
Desirable Skills
- Experience with Commvault, Veeam, scripting in PowerShell and PowerCLI.
- Knowledge of storage technologies like HPE 3PAR, Nimble, Dell Compellent.
- Experience with FC storage networking and infrastructure monitoring platforms.
- Leadership in large-scale projects and documentation skills.
- Security clearances (PubSec, NPPV3) are a plus.
Additional Details
- Seniority Level: Mid-Senior
- Employment Type: Full-time
- Job Function: Information Technology
- Industries: IT Services and Consulting
Private Cloud Infrastructure Squad Leader employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Cloud Infrastructure Squad Leader
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware 7.0+, UCS, and NetApp. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you handle performance reviews and support professional development for your team members.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you've effectively resolved customer escalations or improved service delivery. This will highlight your capability to operate under pressure, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of ANS Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Private Cloud Infrastructure Squad Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VMware, UCS, and NetApp. Include specific examples of how you've managed teams, handled escalations, and contributed to service improvements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technical learning and customer support excellence. Mention your leadership experience and how it aligns with the responsibilities of the Private Cloud Infrastructure Squad Leader role.
Highlight Relevant Skills: Clearly outline your problem-solving skills, time management abilities, and any experience with scripting in PowerShell or PowerCLI. This will demonstrate your technical expertise and readiness for the role.
Prepare for Potential Questions: Think about how you would handle team SLAs, KPIs, and customer-facing escalations. Be ready to discuss your approach to training and professional development during interviews.
How to prepare for a job interview at ANS Group
✨Showcase Your Leadership Skills
As a Private Cloud Infrastructure Squad Leader, you'll need to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've managed teams, handled performance reviews, and supported professional development in previous roles.
✨Highlight Technical Expertise
Make sure to emphasise your technical skills with VMware 7.0+, UCS, and NetApp. Prepare to discuss any relevant projects or challenges you've faced using these technologies, as well as your approach to problem-solving under pressure.
✨Prepare for Customer-Facing Scenarios
Since the role involves handling customer escalations, think of instances where you've successfully resolved customer issues. Be ready to explain your approach to maintaining high standards in customer support and how you ensure smooth transitions for new customers.
✨Demonstrate Continuous Improvement Mindset
The job requires contributing to service improvement initiatives. Come prepared with ideas on how you have previously implemented improvements in processes or services, and be ready to discuss how you would apply this mindset in the new role.
