Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Field Service Technician, you'll install, service, and repair gaming terminals.
- Company: Join Light & Wonder, a leader in land-based gaming technology for iconic casinos worldwide.
- Benefits: Enjoy 25 days holiday, a company van, and perks like a cycle to work scheme.
- Why this job: Be part of a dynamic team that values innovation and customer service in the gaming industry.
- Qualifications: Passion for tech, strong communication skills, and a full UK driving licence required.
- Other info: Entry-level position with opportunities for growth and development in a fun environment.
The predicted salary is between 22000 - 30000 £ per year.
Light & Wonder is currently recruiting for Field Service Technicians to cover our customer sites around the Central London areas. Field Service Technicians are responsible for the service, installation and repair of betting and gaming terminals.
As a Field Service Technician, you will ensure all of our customers receive the highest possible service standards and provide full instruction and ongoing training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of the service we provide.
Travel around your designated geography will be required; however, other travel to other areas as and when needed for cover may be required. The role covers a key area of our business, so with that in mind, the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone, tablet, and all other relevant equipment and tools needed.
Key Responsibilities:- To ensure all new shop installations are of the highest standard.
- Co-ordinate and supervise the removal of equipment from customers' premises.
- Maintain good customer relationships with all shop staff and provide basic operating procedures, event instruction, and any information on new software/hardware.
- To maintain all shops during service calls and preventive maintenance visits in accordance.
- Carry out shop visits and maintenance on an ongoing regular basis as instructed by your Line Manager.
- Log any concerns, incidents, and feedback from customers.
- A passion for technology and the desire and ability to learn new systems.
- Strong customer service skills.
- Clear and confident communication skills.
- Good timekeeping and the ability to work to targets.
- A full UK driving license.
- Applicants with little experience, but relevant qualifications may also be considered.
- Previous experience working within a technical role would be preferable, ideally within the gaming/electronics field or IT sector.
- 25 days' holiday plus bank holidays.
- 1 day paid leave to work on charitable projects.
- 1 day paid for Celebration of your choice.
- Half Day for Health (encouraging you to take time away for you & your wellbeing).
- 5% employer pension contributions.
- A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback.
- Employee Assistance Programme (EAP).
Field Service Technician employer: Light & Wonder
Contact Detail:
Light & Wonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the latest gaming technology and trends. Being knowledgeable about the products you'll be working with will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in technical roles. Since you'll be interacting with customers regularly, demonstrating your ability to maintain good relationships and provide excellent service is crucial.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Field Service Technician, you'll encounter various challenges on-site, so showcasing your ability to think on your feet and resolve issues efficiently will set you apart.
✨Tip Number 4
Network with current or former employees of Light & Wonder. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Technician at Light & Wonder. Highlight your relevant skills and experiences that align with their requirements, such as customer service and technical abilities.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that are relevant to the gaming and electronics field. Emphasise any previous technical roles or customer service experience, and ensure your CV is clear and concise.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and your ability to learn new systems. Mention how your skills can contribute to maintaining high service standards and improving customer relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical role.
How to prepare for a job interview at Light & Wonder
✨Show Your Technical Know-How
As a Field Service Technician, you'll be dealing with gaming terminals and technology. Be prepared to discuss any relevant technical experience you have, especially in installation and repair. Highlight your ability to learn new systems quickly.
✨Demonstrate Customer Service Skills
This role requires strong customer service skills. Share examples of how you've successfully interacted with customers in the past, particularly in challenging situations. Emphasise your communication skills and ability to provide clear instructions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot issues on-site or handle customer complaints. Think about how you would maintain good relationships with shop staff while resolving technical problems.
✨Know the Company and Its Products
Research Light & Wonder and their gaming products before the interview. Understanding their technology and the gaming industry will show your enthusiasm for the role and help you ask insightful questions during the interview.
