Technical Consultant - Back Office

Ricoh are currently recruiting for a Back Office Technical Consultant based in Watford who ideally will be an experienced Technical Consultant with strong expertise in system integrations, Oracle modules, and HR solutions (specifically SAP). This role will focus on providing technical consulting and support for back-office systems, ensuring seamless integrations, optimizing internal processes, and maintaining the reliability of key business applications.

The ideal candidate will have a deep understanding of Oracle applications, SAP HR modules, middleware and the ability to collaborate across teams to deliver technology solutions that meet business requirements. The role will be key in the drive to modernize the Ricoh applications landscape by providing technical support in application upgrades, migrations and replacements for the business-critical applications that run the Ricoh business.

What you will be doing:

• Responsible for day-to-day vendor management for outsourced services and ensuring that the suppliers deliver to technical specifications designed by the consultant.
• Support software licensing and security teams to monitor and manage the licensing of enterprise applications and security of those applications.
• Identifying and documenting technical business requirements and configuration using any industry-leading tools or methodology.
• Creation of high-quality functional specification documentation which can be used to detail business processes and enable technical build where integrations are required between our ERP, SAP or CRM applications and peripheral systems.
• Support the client through full testing lifecycles and Go Live including test script creation.
• Management of change requests through the development and testing lifecycle confirming to project management standards and scope.
• Liaising with Oracle, SAP or any other product vendor to ensure effective management of client SRs.
• Ensure that clients are supported and kept up to date with latest Cloud quarterly releases.
• Manage on-time project delivery and business expectations and ensure internal customer satisfaction.
• Assist with risk management and change management on projects.
• Advising clients on options, risks, and any impacts on other processes or systems.
• Effectively communicating and driving project deliverables.
• Identify continuous improvement opportunities with systems and processes including System Optimization and Performance Improvement.
• System Security Compliance, ensuring ERP, HR applications that meet security and compliance standards and ensuring systems comply with relevant regulations helps mitigate risks associated with data breaches and non-compliance.

You will ideally have:

• A proven background in technical consulting with hands-on experience in system integrations, Oracle applications, and SAP HR modules.
• Preferably educated to degree level or equivalent professional qualification and possess exceptional problem-solving and negotiation skills.
• The ability to plan, prioritize, and coordinate activities and communicate complex messages clearly and concisely to all audiences, both written and verbal.
• Previous experience with Oracle E-Business Suite, Oracle Financials, or other Oracle modules as this is required for this role.
• In-depth knowledge of SAP HR modules (e.g., SAP SuccessFactors, SAP HCM) is essential, alongside experience with integration platforms or middleware tools (e.g., MuleSoft, Oracle Integration Cloud, SAP PI/PO).
• Strong understanding of database management, SQL, and scripting languages.
• Hands-on experience with cloud technologies and back-office software applications.
• Familiarity with integration methodologies such as REST APIs, SOAP, and Web Services.
• Knowledge of security protocols and data protection measures for enterprise applications.
• Familiarity with the ITIL framework of IT practices.
• Relevant certifications in Oracle, SAP, or integration technologies (e.g., Oracle Certified Specialist, SAP HCM certification).
• Experience with Agile methodologies or project management frameworks.
• Familiarity with cloud-based ERP systems and HR technologies.
• Knowledge of good practice and principles in a cloud management function.
• Familiarity with automation tools and process optimization strategies is a plus.

In return for your commitment, you can expect:

• A competitive salary package.
• Industry leading benefits.
• Ricoh is an exceptional place to work, with a strong emphasis on career development for the right individuals.
• This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
• This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However, some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check.