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- Tasks: Provide technical and administrative support while ensuring top-notch customer service.
- Company: Join a dedicated team focused on improving waste services for the community in Uxbridge.
- Benefits: Enjoy flexible working hours and opportunities for training and development.
- Why this job: Be part of a culture that prioritises residents and values innovative service improvement.
- Qualifications: 5 GCSEs including maths and English, or equivalent experience required.
- Other info: No direct supervisory role, but opportunities to assist in training peers.
The predicted salary is between 28800 - 43200 £ per year.
ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained.
- People Management: No direct supervisory responsibility, however, may be required to assist in induction and training of peers and new employees.
- Customer Management / Care: Demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council's vision of putting our residents first. Respond to customer queries by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers. Commitment to the highest level of service delivery. Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of service delivery through innovative and creative approaches to service improvement.
- Operational Service Delivery: To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints. Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service delivery. Deliver a skilled and flexible technical administration support service, and to react to peaks and troughs of work in both the customer contact and waste services teams. To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care. Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services. Prioritise tasks assigned and escalate any gaps in resourcing to the line manager. Escalate any operational issues to the line manager. Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements. To provide high quality technical specialist services administrative support to the customer contact and waste services teams. To show flexibility in adapting to delivery of different functions at a variety of locations, to meet varying demands.
QUALIFICATIONS: Minimum 5 GCSE level pass including maths and English, or equivalent.
STATUTORY or ROLE SPECIFIC REQUIREMENTS: Prepared to work flexibly to meet the needs of the service, including with other teams and other geographical locations, as and when required. Maintain confidentiality at all times.
EXPERIENCE: Experience of supporting multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration). Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines. Experience of developing and maintaining good working relationships with clients, senior colleagues and Members of the Council. Experience of dealing sensitively with members of the public in a variety of situations. Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
Technical Support Officer in Uxbridge employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer in Uxbridge
✨Tip Number 1
Familiarise yourself with the Council's Customer Care Standards. Understanding these standards will help you demonstrate your commitment to putting residents first during any interactions, whether in interviews or networking.
✨Tip Number 2
Showcase your experience in handling customer queries and complaints effectively. Prepare examples of how you've resolved issues in previous roles, as this will highlight your ability to deliver high-quality service under pressure.
✨Tip Number 3
Emphasise your adaptability and flexibility in your approach to work. The role requires reacting to varying demands, so be ready to discuss situations where you've successfully managed changing priorities.
✨Tip Number 4
Network with current or former employees of the Waste Services team if possible. Gaining insights into their experiences can provide you with valuable information to tailor your application and interview responses.
We think you need these skills to ace Technical Support Officer in Uxbridge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Technical Support Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in providing technical administrative support, managing customer queries, and working within multi-disciplinary teams. Use specific examples to demonstrate your ability to meet performance targets and deliver high-quality service.
Showcase Customer Care Skills: Since the role involves a strong focus on customer care, make sure to include any relevant experience you have in dealing with the public. Highlight your understanding of customer care standards and your commitment to putting residents first.
Proofread Your Application: Before submitting your application, carefully proofread your documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Job Switch Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Support Officer. Familiarise yourself with the Waste Service's objectives and how your role contributes to putting residents first. This will help you answer questions confidently and demonstrate your commitment to the service.
✨Showcase Your Customer Care Skills
Prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to respond to issues sensitively and effectively, as this role places a strong emphasis on customer care standards. Be ready to discuss how you would handle difficult situations.
✨Demonstrate Flexibility and Teamwork
Since the role requires working with multi-disciplinary teams and adapting to various functions, be prepared to discuss your experiences in collaborative environments. Share instances where you've shown flexibility and how you prioritised tasks to meet tight deadlines.
✨Prepare for Technical Questions
Brush up on any technical skills relevant to the role, such as database administration or CRM systems. Be ready to explain your experience with these tools and how you've used them to support administrative tasks. This will show that you're capable of delivering the skilled technical support required.
