Claims Underwriter

The London Market Claims team are driven, diverse and ready for anything. We work closely with our underwriters to ensure that there is a clear, open and transparent relationship with our customers and brokers from the very beginning. We are looking for someone who can be a part of a strong team, maintaining your own portfolio of claims within a financial authority and also working on more complex files.

This role will predominantly handle claims generated from the Casualty account, with a focus on General Liability claims. Experience in D&O would be beneficial. We seek a candidate who can work with our underwriters and the rest of the claims team to define our claims service proposition.

• To proactively handle a portfolio of Casualty claims from first advice to settlement across both Open Market and Binding Authority placements.
• Interact with key internal and external stakeholders on claims related matters.
• Service brokers and clients, providing prompt and efficient claim resolution, within clearly defined authority limits.
• As appropriate, appoint and manage experts to assist in claim investigation and resolution.
• Assist in the monitoring of key risk claims and trends by collating data and reports.
• Provide regular feedback to senior management and underwriters.
• Contribute to the strategy for the London Markets Claims Team and ensure its successful delivery.
• Help maintain strong relationships with the London Market Underwriters.
• Work under the direction and supervision of the Casualty Claims Manager and assist as required in all aspects of Casualty claims adjustment and associated administration reporting.

• Educated to graduate level or equivalent.
• ACII qualified or equivalent, or working towards this.
• A significant level of experience handling Casualty claims, ideally 2-3 years or more and within the London Market.
• A confident communicator with demonstrable communication skills both oral and written.
• A willingness to travel.
• Someone who can analyse complex issues but is also pragmatic, commercial and solution oriented.
• An ability to use own initiative and confidence in making decisions.
• Ability to question the norm and seek ‘a better way’.
• Good mathematical skills and report writing capability.

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned that working life doesn’t always have to be in the office. We anticipate the successful candidate for this role will be in the office up to 3 days a week. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.