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- Tasks: Support quality and compliance in healthcare, ensuring safety and improvement in service delivery.
- Company: HFH Healthcare provides specialist nurse-led services for complex care at home in London and the Southeast.
- Benefits: Enjoy a £30,000 salary, 25 days leave, birthday off, and a supportive work culture.
- Why this job: Join a fast-paced environment making a real difference in people's lives with continuous development opportunities.
- Qualifications: Experience in healthcare quality roles, knowledge of CQC regulations, and strong communication skills required.
- Other info: Be part of a diverse team committed to safeguarding and promoting welfare for vulnerable individuals.
The predicted salary is between 24000 - 36000 £ per year.
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Are you an experienced Registered Manager looking to take a different challenge? Do you want to join a growing and fast paced environment? This may be the role for you.
What we offer:
- Salary of £30,000 PA
- 25 days annual leave plus Bank Holidays
- An extra day off to celebrate your birthday
- Swap traditional UK Bank Holidays to support \”your\” cultural days
- Support development through NVQ\’s
- Childcare vouchers
- Social events
- \”Cycle to Work\” scheme
- Free high-quality induction and mandatory training
- Free specialist clinical training for complex care, bespoke onsite and in-house development with continuous clinical support
- Company pension scheme
- Generous \”Refer a Friend \” scheme
- Blue Card membership giving discounts in many stores
- Free confidential wellbeing and support telephone line
- Support from mental health first aiders
- Free help and support line
About HFH Healthcare:
At HFH Healthcare , we meet the growing need for complex care by providing specialist nurse-led services to adults and children in their own the homes, in and around London as well as the Southeast of the country . Working in partnership with the NHS continuing healthcare teams, our enhanced level of specialist clinical support enables individual clients to remain at home even when the level of health care required is highly complex. Our services are provided through local and specialty focused multi-disciplinary teams.
Role Purpose:
Reporting to the Quality & Governance Manager, the CQC Compliance Support plays a key role in assuring the safety and continuing improvement of our service against HFH policies, Care Quality Commission and other regulatory standards. The CQC Compliance Support provides support to our service delivery teams to maintain an effective clinical, service and workforce audit programme that leads to improvements in client care, service delivery and staff experience. They correlate, analyse and present results to service and management teams to inform understanding of current services, recognition of good practice and opportunities for improvement. The CQC Compliance Support will provide effective support with complaints, incidents, safeguarding and compliments across the business, in line with Care Quality Commission (CQC) and HFH Healthcare policy and procedures. They work closely with our clients, staff, commissioners and health and social care colleagues to identify to achieve effective and sustainable resolution to issues raised.
Responsibilities:
- Working with the Quality & Governance Manager to support with management of all complaints, incidents, safeguarding cases and CQC notification submissions.
- Assure that incidents, accidents, complaints, and compliments are reported in an accurate and timely manner.
- Ensure timely submission of CQC notifications for incidents and safeguarding, ensuring accuracy and transparency.
- Timely and appropriate communication with all parties involved, ensuring kept informed of progress throughout investigations.
- Assure that an Investigating Officer has been appointed to each case by the respective department manager. Support Investigating Officers in gathering and reviewing the case facts, documentation, and evidence and completion of a root cause analysis where indicated and minute taking at meetings (when required).
- Support staff and client interviews where required to gather the facts of a case or incident, ensuring accuracy, confidentiality and sensitivity is maintained throughout the process.
- Compile formal responses based on the investigating officers report, analysis and action plan.
- Reports outcomes of investigations, findings, resolution, action plans and lessons learned to clients, families, staff and all external bodies involved as appropriate.
- Support the Quality & Governance Manager with data collection for monthly Board meeting and quarterly external agency report submissions.
- Maintain strictest confidentiality and security of information at all times.
- Support the Quality & Governance Manager and Director of Nursing to ensure that audits are being undertaken across the organisation.
- Extract, input, validate and quality control data for clinical and service audits being undertaken across the organisation.
- Prepare audit reports for the Governance Committee and the Board.
- Audit areas include: Client tasks and notes, MARs charts, Care plans, Staff compliance requirements, Staff appraisal completion, Staff files, Delivery against action plans and target completion dates, Policy & procedure reviews & updates and Business continuity plan.
Requirements:
- Experience in similar role preferably within the healthcare sector.
- Excellent knowledge of CQC regulations.
- Previous experience in quality and auditing.
- Excellent verbal and written communication skills.
- A desire to be part of the company making an incredible difference to people\’s lives.
- Excellent organisational and time management skills.
HFH Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and we expect all employees and volunteers to share this commitment by following all Company Safeguarding policies and procedures.
HFH Healthcare is committed to providing equality of opportunity for staff and to encourage diversity in the workplace. Staff are expected to uphold the key principles of equal opportunities across their work and in accordance with business policies. Undertake such other duties, specific tasks and projects as may be delegated from time to time.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Hospitals and Health Care
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Quality and Compliance Auditor employer: HFH Healthcare
Contact Detail:
HFH Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Compliance Auditor
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) regulations and standards. Understanding these will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in quality assurance and compliance. Attend relevant workshops or seminars to make connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed complaints or incidents. Highlighting your problem-solving skills and ability to maintain confidentiality will set you apart.
✨Tip Number 4
Research HFH Healthcare's values and recent initiatives. Tailoring your conversation to align with their mission of providing exceptional care will show your genuine interest in the company and its goals.
We think you need these skills to ace Quality and Compliance Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality and compliance, particularly within the healthcare sector. Emphasise your knowledge of CQC regulations and any previous auditing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving client care and service delivery. Mention specific examples from your past experiences that demonstrate your ability to handle complaints, incidents, and audits effectively.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that illustrate how you've successfully communicated with various stakeholders in previous positions.
Showcase Organisational Skills: Detail your organisational and time management skills in your application. Provide examples of how you have managed multiple tasks or projects simultaneously, especially in a fast-paced environment.
How to prepare for a job interview at HFH Healthcare
✨Know Your CQC Regulations
Make sure you have a solid understanding of the Care Quality Commission regulations. Be prepared to discuss how your experience aligns with these standards and how you can ensure compliance in your role.
✨Demonstrate Your Analytical Skills
As a Quality and Compliance Auditor, you'll need to analyse data and present findings. Be ready to share examples of how you've successfully analysed information in previous roles and how it led to improvements.
✨Showcase Your Communication Skills
Excellent verbal and written communication is crucial for this role. Prepare to discuss how you've effectively communicated with various stakeholders in past experiences, especially in sensitive situations.
✨Highlight Your Organisational Abilities
Time management and organisation are key in this position. Be ready to provide examples of how you've managed multiple tasks or projects simultaneously while maintaining high standards of quality.
