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- Tasks: Lead a small IT team while providing hands-on technical support.
- Company: Join a reputable client in the education sector with a strong culture and growth opportunities.
- Benefits: Enjoy personalised training, healthcare, performance incentives, and social activities.
- Why this job: This role offers genuine progression and the chance to learn new technologies.
- Qualifications: Experience with Windows Server, Office 365, and basic networking is preferred.
- Other info: Must have a vehicle for travel between three nearby education sites.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a 2nd Line IT Engineer & Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
As the 2nd Line IT Engineer & Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress.
This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other.
Primary responsibilities:- Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix.
- Incident and problem management - taking over from 1st line engineers where escalation is required.
- Provide exceptional service support to internal and external customers.
- Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLAs.
- Responsible for achieving agreed service levels at both team and individual level.
- Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels.
- Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance.
- Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations.
- Windows Server
- Office 365
- Basic Networking
- Active Directory
- Firewalls
- Switches
- Cloud and Virtualization
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations, and exams
- One-to-One training
- Company healthcare available
- Monthly performance-related incentives - including additional holiday days and vouchers
- Social & team building activities
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer & Team Lead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence and readiness for the role.
✨Tip Number 2
Highlight your leadership skills and experience in managing a team, even if it's informal. Be prepared to share examples of how you've successfully led projects or supported colleagues, as this will show that you're ready to take on the Team Lead responsibilities.
✨Tip Number 3
Research the company culture and values of the client. Understanding their focus on progression and training can help you tailor your conversation to align with their goals, showing that you're not just looking for a job, but a long-term career with them.
✨Tip Number 4
Prepare to discuss your approach to incident and problem management. Think of specific scenarios where you've successfully resolved issues or improved service delivery, as this will illustrate your ability to meet the expectations outlined in the job description.
We think you need these skills to ace 2nd Line IT Engineer & Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, team leadership, and any specific technologies mentioned in the job description, such as Windows Server and Office 365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your leadership experience and how you can contribute to the team's success while also highlighting your willingness to learn new technologies.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved technical issues in the past. This will demonstrate your capability to provide exceptional service support as required by the role.
Highlight Team Management Experience: If you have experience managing a team, be sure to include this in your application. Discuss how you've identified skills gaps and implemented training programmes, as these are key responsibilities of the position.
How to prepare for a job interview at MFK Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Office 365, and basic networking. Highlight specific examples of how you've resolved technical issues in the past, as this role requires a hands-on approach.
✨Demonstrate Leadership Qualities
As a Team Lead, it's crucial to show that you can manage and develop a small team. Share your experiences in mentoring or training others, and discuss how you would handle performance management and skills development.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on progression and learning. Be ready to explain why you’re interested in working for them and how you align with their commitment to staff development.
✨Prepare Questions About the Role
Have insightful questions ready about the team dynamics, the technologies you'll be working with, and the progression opportunities available. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
